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Description
TrueDEM, developed by panagenda, serves as a specialized Digital Experience Monitoring (DEM) tool tailored for Microsoft 365 ecosystems. This solution empowers IT departments with comprehensive insights into the actual user experiences across various Microsoft applications such as Teams, Outlook, SharePoint, and OneDrive, by linking network performance, device health metrics (including CPU, memory, and disk usage), Wi-Fi quality, and the operational status of Microsoft 365 services into a unified and actionable dashboard. By identifying issues like poor call quality in Teams, delays in application loading, and subpar network conditions before they escalate into help desk requests, TrueDEM allows IT teams to address problems using concrete root-cause analysis rather than relying on speculation. Moreover, it facilitates both agent-based endpoint monitoring and collects data from synthetic and real-user telemetry, enabling it to track trends and anomalies week over week, while also providing detailed reports on adoption rates, engagement levels, and experience benchmarks across various sites, departments, or the entire organization. Ultimately, TrueDEM enhances the overall digital experience by ensuring that IT teams are equipped with the necessary tools to monitor and optimize user interactions within the Microsoft 365 framework.
Description
The Ymonitor Platform provides organizations with the technology, processes, and expertise necessary to excel in IT Operations Management (ITOM). Its components are offered as a managed service through the Sentia Control Center in conjunction with on-site performance specialists. Every implementation of the Ymonitor Platform begins with the essentials component, which is crucial for all customers initiating IT performance monitoring. This component enables monitoring of all applications across various connections, locations, and devices. It serves as a single point of truth that encompasses all layers of IT and business, accessible via desktop, tablet, and mobile. Users can identify data trends, spot anomalies, and link multiple data sources through the API. Alerts are sent via email and SMS, allowing for proactive measures to be taken before any impact is felt by end-users. Additionally, performance data is indexed to assess the quality of IT services effectively. To provide an objective evaluation of application performance, Sentia focuses on measuring from the end-user's perspective, ensuring an accurate reflection of user experience. This comprehensive approach empowers organizations to optimize their IT operations and enhance overall service delivery.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Integrations
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
panagenda GmbH
Founded
2007
Country
Germany
Website
www.panagenda.com
Vendor Details
Company Name
Sentia
Founded
1999
Country
Netherlands
Website
sentia.com/technology/performance-management-software/ymonitor-platform/
Product Features
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring