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support

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Description

TrueDEM, developed by panagenda, serves as a specialized Digital Experience Monitoring (DEM) tool tailored for Microsoft 365 ecosystems. This solution empowers IT departments with comprehensive insights into the actual user experiences across various Microsoft applications such as Teams, Outlook, SharePoint, and OneDrive, by linking network performance, device health metrics (including CPU, memory, and disk usage), Wi-Fi quality, and the operational status of Microsoft 365 services into a unified and actionable dashboard. By identifying issues like poor call quality in Teams, delays in application loading, and subpar network conditions before they escalate into help desk requests, TrueDEM allows IT teams to address problems using concrete root-cause analysis rather than relying on speculation. Moreover, it facilitates both agent-based endpoint monitoring and collects data from synthetic and real-user telemetry, enabling it to track trends and anomalies week over week, while also providing detailed reports on adoption rates, engagement levels, and experience benchmarks across various sites, departments, or the entire organization. Ultimately, TrueDEM enhances the overall digital experience by ensuring that IT teams are equipped with the necessary tools to monitor and optimize user interactions within the Microsoft 365 framework.

Description

Witbe is a pioneer in the Quality of Experience industry. It offers an award-winning method to monitor the QoE delivered by any interactive service (telephony or video, web), on any device (PC/smartphone, STB), and through any network (fixed-mobile, OTT). Witbe was founded in 2000 and has grown to be a trusted partner for more than 300 clients in over 50 countries. Witbe Robots is trusted by Broadcasters, Operators, and Content Providers. Witbe is a publicly-traded company on Euronext Growth.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 

Integrations

Microsoft OneDrive No 
Microsoft Outlook No 
Microsoft SharePoint No 
Microsoft Teams No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

panagenda GmbH

Founded

2007

Country

Germany

Website

www.panagenda.com

Vendor Details

Company Name

Witbe

Founded

2000

Country

France

Website

www.witbe.net

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools Yes 
Full Transaction Diagnostics Yes 
Performance Control Yes 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance Yes 
Trace Individual Transactions No 

Automated Testing

Hierarchical View No 
Move & Copy No 
Parameterized Testing Yes 
Requirements-Based Testing Yes 
Security Testing No 
Supports Parallel Execution Yes 
Test Script Reviews Yes 
Unicode Compliance Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring No 
Web Traffic Reporting No 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Website Monitoring

Availability Testing Yes 
Event Logs Yes 
Event-Based Notifications Yes 
FTP Monitoring Yes 
Mail Server Monitoring Yes 
Maintenance Scheduling No 
Performance Metrics Yes 
Real Time Monitoring Yes 
Transaction Monitoring Yes 
Uptime Reporting Yes 

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