Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Select a virtual phone number, either local or toll-free, from a preferred area and connect it to your current call center or mobile device. Monitor both incoming and outgoing calls, and pick your source phone number to initiate calls or send messages to one or multiple destinations. Utilize graphs and reports to analyze and identify your most effective sources. This allows for better decision-making in your communication strategies.
Description
YOCC provides a versatile range of extensions for your Cloud telephony solution across India, catering to all your locations, departments, and employees, ensuring your mobile office is fully operational. You can opt for a memorable Toll-free or Non-Toll-free virtual number, or even retain your current number if preferred. With a state-of-the-art multilingual cloud contact center, you can greet and assist customers in their preferred language effortlessly. Embrace a global mindset while maintaining a local approach! The YOCC multi-level IVR Solution effectively organizes all strategic business units under a single hosted number, optimizing operational efficiency. Additionally, YOCC offers the capability for both live and recorded call monitoring, allowing you to review any interaction between agents and customers, thereby upholding superior customer service standards. Access detailed call analytics, agent-specific reports, and much more through the YOCC web interface and mobile app, providing you with valuable insights into inbound call activities to enhance your business strategy. By utilizing these features, you can ensure that your organization maintains a competitive edge in customer engagement.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Track Sources Communications
Website
www.track-biz.com/Auth/Landing
Vendor Details
Company Name
Bigv.in
Country
India
Website
www.bigv.in/
Product Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail