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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

TraceUX is a complimentary self-hosted platform designed to enhance the user experience of web applications. This tool integrates various features such as session replay, in-app feedback, announcements, browser logs, and backend performance metrics into a single dashboard for convenience. It allows teams to connect feedback to specific sessions, thereby facilitating the investigation of reported issues efficiently. Built as a single Go binary, it includes an integrated React dashboard and utilizes SQLite for data storage, with the option for Docker deployment as well. All recordings are maintained on your own infrastructure, ensuring data privacy and control. Users benefit from the absence of vendor-imposed session limits or licensing fees based on the number of users; instead, capacity is determined by the resources of your server and your data retention preferences. The source code can be accessed under the TraceUX Community Source License, promoting a collaborative development environment. Additionally, the user-friendly interface makes it accessible for teams of all sizes to leverage its capabilities effectively.

Description

Enhance your website and elevate the customer experience with UserReplay, a tool that identifies and addresses customer pain points swiftly. This customer experience platform utilizes machine learning to provide high-quality session replays, offering a wealth of insights about user interactions. It features adaptable, real-time data dashboards customized for the specific workflows of various teams. Through machine learning-driven segments, you can group your most critical sessions effectively. UserReplay's smart segments and dashboards are designed to automatically uncover issues that may be impacting your revenue. Equip every member of your digital teams with tailored, real-time alerts regarding revenue risks that can be sent to their preferred platforms. For instance, if there's a decline in mobile conversions, your Chief Revenue Officer and marketing teams will be notified. Similarly, alerts will be sent to your category manager and development teams when new broken links are detected, while your Head of Ecommerce and Customer Service teams will be informed if there is a dip in your personalized CX Score. This proactive approach ensures that potential issues are addressed promptly, helping to maintain a seamless customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Boostopia No 
ClickSend No 
ComplianceBoard No 
Gmail No 
Google Analytics No 
Jira No 
Microsoft Teams No 
Trello No 
Zapier No 

Integrations

Slack Yes 
Boostopia Yes 
ClickSend Yes 
ComplianceBoard Yes 
Gmail Yes 
Google Analytics Yes 
Jira Yes 
Microsoft Teams Yes 
Trello Yes 
Zapier Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

TraceUX

Country

Honduras

Website

trace-ux.builtbyfrank.dev

Vendor Details

Company Name

UserReplay

Founded

2009

Country

United States

Website

userreplay.com

Product Features

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps No 
Mouse Tracking No 
Optimization Tools No 
Session Recording Yes 
Surveys Yes 
User Experience Analysis Yes 
User Feedback Yes 
Visitor Segmentation No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis Yes 

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps No 
Mouse Tracking No 
Optimization Tools No 
Session Recording No 
Surveys No 
User Experience Analysis No 
User Feedback No 
Visitor Segmentation No 

Alternatives

Alternatives