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Description
HitchHiker Ticket Automation offers an economical ticketing solution tailored for ticket wholesalers, tour operators, and online travel agencies. It streamlines the entire ticketing workflow, automating everything from PNR retrieval and price calculations to ticket issuance and document printing. The system produces a comprehensive ticketing interface, facilitates E-ticket printing, and generates a neutral back-office file compatible with all mid and back office systems for smooth operations. By rigorously testing all rules and conditions within HitchHiker Entry, accuracy in ticket issuance is ensured at all times, effectively minimizing the risk of airline ADMs. Additionally, the HitchHiker Ticket Automation operates around the clock, enabling businesses to capture extra revenue by meeting ticketing deadlines even beyond standard operating hours. This flexibility not only enhances efficiency but also significantly improves customer satisfaction through timely service.
Description
Unthread provides a seamless solution for managing conversations by automatically converting them into tickets and leveraging AI to prioritize, assign, and resolve issues instantly. Each new conversation is tracked as a ticket, complete with assignments and alerts to ensure nothing slips through the cracks. Enhance your response times by utilizing sophisticated assignment logic and well-defined escalation paths. Integrate your Slack interactions with various tools such as task managers, CRM systems, HRIS, and marketing platforms for a streamlined workflow. As customers engage via Slack, your team benefits from a robust ticketing system that allows them to manage the queue, initiate automation, and effectively transition between human and AI interactions. Recognizing that not all messages hold equal significance, Unthread enables users to prioritize critical tickets, easily involve team members, and escalate issues to meet SLA requirements. Incoming tickets are automatically categorized, allowing for detailed analysis of response and resolution times by category, which helps identify gaps in your documentation. Unthread serves as an all-encompassing inbox that consolidates tickets and insights from any source your customers utilize, thus empowering your team to provide exceptional service. With this tool, businesses can not only streamline operations but also enhance customer satisfaction through timely and efficient responses.
API Access
Has API
API Access
Has API
Integrations
Asana
HubSpot CRM
HubSpot Customer Platform
Jira
Notion
Okta
Salesforce
Slack
Zapier
Integrations
Asana
HubSpot CRM
HubSpot Customer Platform
Jira
Notion
Okta
Salesforce
Slack
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HitchHiker
Founded
1992
Country
Germany
Website
www.hitchhiker.net/index.php/our-solutions
Vendor Details
Company Name
Unthread
Country
United States
Website
unthread.io
Product Features
Airline Reservation System
CRM
Charter Reservations
Departure Control
Disruption Management
Distribution Management
Loyalty Program
Online Booking
Payment Processing
Revenue Management
Self Service Portal
Third Party Booking
