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Description
Stop juggling multiple apps for customer interactions and streamline everything with Ticker! Elevate your business communication via our all-in-one omnichannel platform. Seamlessly handle customer inquiries, tickets, products, sales, and much more. Consolidate chats from platforms like WhatsApp, Instagram, and Messenger into a single conversation thread for a more organized approach. Gain a comprehensive view of your customers to ensure no detail is overlooked. Quickly develop chatbots for all your communication channels, customizing them for various days and time slots to ensure they are responsive in any context. You can also create and manage your business inventory efficiently. Boost your sales directly through chat while monitoring your revenue with our integrated CRM features. Engage with your customers on their preferred messaging apps, including WhatsApp, Instagram, and Facebook Messenger, and enrich your conversations by sharing files or images to provide them with precise information. With Ticker, you can enhance customer satisfaction while simplifying your operations.
Description
Live chat allows you to collect customer data and make connections in real-time. Our live chat, engagement, and customer management solutions allow you to control all your online conversations. Keep track of visitors' first party data and analyze interactions using reporting, queueing, and workflows. Natural language understanding chatbots can be deployed to intelligently greet visitors, answer questions, triage leads and create tickets. They can also capture custom data and automate back-end processes like order status lookup and appointment setting. Your customers can communicate directly with you via messaging, regardless of where they are located. Customers can reach you via web messaging, WhatsApp Messenger, Facebook Messenger, Twitter and text messaging. Your website can enable scheduled or immediate calls to extend your customer reach. Agents can use the Velaro console to take chats or phone calls.
API Access
Has API
API Access
Has API
Integrations
Facebook
Facebook Messenger
Google Analytics
Instagram
LinkedIn
NetSuite
Parsey
Salesforce Agentforce Service
WhatsApp
WordPress
Integrations
Facebook
Facebook Messenger
Google Analytics
Instagram
LinkedIn
NetSuite
Parsey
Salesforce Agentforce Service
WhatsApp
WordPress
Pricing Details
$9.99 per user per month
Free Trial
Free Version
Pricing Details
$19.95 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Securitec
Founded
2014
Country
Peru
Website
www.securitec.pe/ticker/
Vendor Details
Company Name
Velaro
Founded
2000
Country
United States
Website
www.velaro.com
Product Features
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking