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Average Ratings 0 Ratings
Description
Up until now, traditional landline VoIP and toll-free numbers were unable to send or receive text messages, but that has changed, allowing for genuine two-way texting capabilities using advanced business tools. Is it possible for your business's landline, toll-free, or VoIP number to be enabled for texting? Most business landline VoIP and toll-free numbers can be easily activated through TextBox, while mobile numbers are inherently text-enabled. Providing your number meets the necessary criteria and is verified, the activation process is straightforward and only takes a few minutes. To proceed with activating your eligible business landline, VoIP, or toll-free number, you will first need to confirm that your business owns the number(s) in question. The easiest method for verification is for us to contact you directly at the number, ensuring it belongs to you, and subsequently sending an electronic Letter of Authorization to grant permission for activation of the number(s). This streamlined process enhances your ability to engage with customers through text messaging, ultimately benefiting your business's communication strategy.
Description
Enables the text functionality for established landline phones, encompassing both toll-free and standard numbers. It features automatic responses like "we are currently closed and will return your message soon," along with quick replies derived from pre-set customer service responses. Conversations can be designated to a specific agent group or an individual, allowing for organized communication. The system accommodates interactions ranging from one-on-one chats to broadcast messages sent to a customer distribution list. Furthermore, it includes the ability to forward messages directly to your email inbox and mobile messaging applications, where you can also respond seamlessly. This comprehensive support enhances customer engagement while streamlining communication processes.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
$78 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TextBox
Founded
1994
Country
United States
Website
www.businesstextbox.com
Vendor Details
Company Name
Textology
Founded
2015
Country
United States
Website
www.textology.co
Product Features
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management