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Description
Most platforms close tickets. Text closes sales.
It’s an AI customer service platform - AI agent, live chat, help desk, and reporting in one place. Automate support, capture leads, and generate revenue from conversations that most platforms just close.
Your support team talks to more buyers in a week than most sales teams see in a month. Most businesses call that a cost center. We call it an opportunity.
• AI agent — resolves FAQs, returns, and order status end to end, so your team handles only what needs a human
• Live chat — triggers proactive conversations based on visitor behavior, so browsers convert before they leave
• Help desk — routes every conversation to the right agent with full context, so nothing gets lost
• Copilot — works alongside agents, suggesting replies and surfacing customer history, so every response is accurate and fast
• Lead capture — qualifies visitors after hours, so every follow-up starts with context, not a cold opener
• Workflows — connects Text to your tools so routing, tagging, and notifications run automatically
• Product recommendations — surfaced in chat from catalog data, so every support conversation is a sales opportunity
• Intent-based routing — scores and routes conversations automatically, so high-value chats reach the right person instantly
All channels in one inbox. AI tone and behavior are fully configurable. Real-time supervision, human takeover at any point.
A support operation that runs 24/7, qualifies every lead, recovers abandoned carts, and generates measurable revenue. Quick and easy setup. No engineers required.
• 35,000+ companies - PayPal, IKEA, Mercedes-Benz.
• 14-day free trial, no credit card required.
Description
Zendo allows businesses to deliver services to customers from one location. Zendo makes it easy to sell custom services online. It also saves time by reducing context switching and manual repetitive tasks.
Zendo can eliminate email, project management, accounting, proposal, CRM tools, and other context switching. You can manage the entire sales and delivery process from A through Z. A is when a customer contacts you with an inquiry, while Z is when the service has been delivered. For maximum convenience, customers can pay via the chat link right after you have sent them an estimate.
Zendo has a simple-to-use Customer Profile and chat-like Communications tab. This allows you to manage all communication between your team members and customers.
You can view all customer's past requests and search all shared files between them.
API Access
Has API
API Access
Has API
Integrations
BigCommerce
Ecwid
Facebook Messenger
Gmail
Shopify
Squarespace
Webflow
WhatsApp
WooCommerce
WordPress
Integrations
BigCommerce
Ecwid
Facebook Messenger
Gmail
Shopify
Squarespace
Webflow
WhatsApp
WooCommerce
WordPress
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
$12 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Text Inc.
Founded
2002
Country
United States
Website
www.text.com
Vendor Details
Company Name
Zendo
Founded
2020
Country
Poland
Website
getzendo.io
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration