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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

Speeding up the development of omni-channel backend applications can be achieved in a way that is agile, open, and secure. Temenos Fabric allows financial institutions to dedicate their efforts and resources to crafting exceptional app experiences rather than spending time on custom building the backend capabilities for digital channels. The comprehensive feature set of Fabric equips development teams with all the necessary tools to create outstanding omni-channel applications that not only meet but surpass user and business expectations. This solution seamlessly integrates all essential omni-channel middleware functions into a unified, cost-effective package, enabling application development teams to efficiently produce remarkable application experiences. Consequently, adopting Temenos Fabric leads to a reduction in both application development time and expenses, increases the number of parallel work streams, enhances component reuse, and simplifies the processes of deployment and maintenance. Furthermore, by separating front-end and back-end development, teams can significantly accelerate the overall application development process while utilizing built-in, value-added services and easily configuring backend systems. This innovative approach supports a more agile and responsive development environment, ultimately benefiting the end users.

Description

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SAP Cloud Platform Yes 
Salesforce Yes 
Amazon Web Services (AWS) No 
Broadcom Service Desk Manager No 
Calabrio Call Recording No 
Facebook No 
LinkedIn No 
Microsoft Dynamics 365 No 
Oracle Siebel CRM No 
SAP Commerce Cloud No 
ServiceNow No 
Sugar Connect No 
Webex Contact Center No 
X (Twitter) No 
eGain Chat No 
uFlow Yes 

Integrations

SAP Cloud Platform Yes 
Salesforce Yes 
Amazon Web Services (AWS) Yes 
Broadcom Service Desk Manager Yes 
Calabrio Call Recording Yes 
Facebook Yes 
LinkedIn Yes 
Microsoft Dynamics 365 Yes 
Oracle Siebel CRM Yes 
SAP Commerce Cloud Yes 
ServiceNow Yes 
Sugar Connect Yes 
Webex Contact Center Yes 
X (Twitter) Yes 
eGain Chat Yes 
uFlow No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Temenos

Founded

1993

Country

Switzerland

Website

www.temenos.com/products/quantum/fabric/

Vendor Details

Company Name

Consilium Software

Founded

2007

Country

Singapore

Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Product Features

App Makers

Collaboration Tools No 
Compatibility Testing No 
Deployment Management No 
Drag & Drop No 
For eCommerce No 
Forms Creation No 
Iteration Management No 
Mobile Apps No 
No-Code No 
Pre-Built Templates No 
Visual Modeling No 
Web Apps No 
Workflow Management No 

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

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