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Description
Speeding up the development of omni-channel backend applications can be achieved in a way that is agile, open, and secure. Temenos Fabric allows financial institutions to dedicate their efforts and resources to crafting exceptional app experiences rather than spending time on custom building the backend capabilities for digital channels. The comprehensive feature set of Fabric equips development teams with all the necessary tools to create outstanding omni-channel applications that not only meet but surpass user and business expectations. This solution seamlessly integrates all essential omni-channel middleware functions into a unified, cost-effective package, enabling application development teams to efficiently produce remarkable application experiences. Consequently, adopting Temenos Fabric leads to a reduction in both application development time and expenses, increases the number of parallel work streams, enhances component reuse, and simplifies the processes of deployment and maintenance. Furthermore, by separating front-end and back-end development, teams can significantly accelerate the overall application development process while utilizing built-in, value-added services and easily configuring backend systems. This innovative approach supports a more agile and responsive development environment, ultimately benefiting the end users.
Description
Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.
API Access
Has API
API Access
Has API
Integrations
SAP Cloud Platform
Salesforce
Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Commerce Cloud
Integrations
SAP Cloud Platform
Salesforce
Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Commerce Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Temenos
Founded
1993
Country
Switzerland
Website
www.temenos.com/products/quantum/fabric/
Vendor Details
Company Name
Consilium Software
Founded
2007
Country
Singapore
Website
consiliuminc.com/product/UniAgent-crm-cti-connector
Product Features
App Makers
Collaboration Tools
Compatibility Testing
Deployment Management
Drag & Drop
For eCommerce
Forms Creation
Iteration Management
Mobile Apps
No-Code
Pre-Built Templates
Visual Modeling
Web Apps
Workflow Management
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services