Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Since 2003, we have been dedicated to assisting small and medium-sized enterprises in their growth journeys. Our offerings include a variety of cost-effective phone systems equipped with a multitude of features, high-speed internet services, and comprehensive IT and cybersecurity solutions. In recent years, VoIP (Voice over Internet Protocol) technology has progressed, facilitating a seamless transition of voice services to the ‘cloud.’ The term cloud generally describes services hosted in data centers that are accessed via the internet. Cloud telephony specifically pertains to voice services, focusing on replacing conventional telephone equipment like PBXs with services provided by third parties. By implementing intelligent call management and analyzing behavioral patterns, businesses can significantly enhance customer satisfaction and make more informed decisions. This advancement allows smaller companies to effectively compete with larger corporations by expanding their geographic reach and improving initial customer interactions. Additionally, users can remotely access their systems from any location, ensuring that they maintain the full functionality of their office phones while on the go. Embracing these technologies can dramatically elevate a business's operational efficiency and customer engagement.
Description
Our software products were initially launched over 25 years ago for IBM i (iSeries & AS/400) platforms! Throughout the years, we have evolved our software to address the changing landscape of business and technology while continuing to support legacy systems. Currently, we offer various solutions to help prolong the lifespan of your legacy systems and facilitate a seamless transition to the cloud whenever you are ready. Wintouch CRM stands out as a business management solution that can be customized extensively as a cloud-based service. It aims to enhance productivity across a range of functions, including marketing, sales, customer service, project management, and administration, catering to businesses and organizations of all sizes. Since its inception in 1995, Wintouch has developed into a comprehensive business management tool, tailored to meet the unique needs of different organizations. Wintouch is particularly advantageous for entities operating on AS400 systems, as it offers multiple future-proofing alternatives that ensure your business remains competitive and efficient. This adaptability not only supports current operations but also prepares your organization for future technological advancements.
API Access
Has API
No
API Access
Has API
No
Integrations
IBM i
No
Pricing Details
$30 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Telappliant
Country
United Kingdom
Website
www.telappliant.com
Vendor Details
Company Name
Touchtone
Website
www.touchtonecorp.com/as400-software-and-cloud-services/
Product Features
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No