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Description
Since 2003, we have been dedicated to assisting small and medium-sized enterprises in their growth journeys. Our offerings include a variety of cost-effective phone systems equipped with a multitude of features, high-speed internet services, and comprehensive IT and cybersecurity solutions. In recent years, VoIP (Voice over Internet Protocol) technology has progressed, facilitating a seamless transition of voice services to the ‘cloud.’ The term cloud generally describes services hosted in data centers that are accessed via the internet. Cloud telephony specifically pertains to voice services, focusing on replacing conventional telephone equipment like PBXs with services provided by third parties. By implementing intelligent call management and analyzing behavioral patterns, businesses can significantly enhance customer satisfaction and make more informed decisions. This advancement allows smaller companies to effectively compete with larger corporations by expanding their geographic reach and improving initial customer interactions. Additionally, users can remotely access their systems from any location, ensuring that they maintain the full functionality of their office phones while on the go. Embracing these technologies can dramatically elevate a business's operational efficiency and customer engagement.
Description
Our software products were initially launched over 25 years ago for IBM i (iSeries & AS/400) platforms! Throughout the years, we have evolved our software to address the changing landscape of business and technology while continuing to support legacy systems. Currently, we offer various solutions to help prolong the lifespan of your legacy systems and facilitate a seamless transition to the cloud whenever you are ready. Wintouch CRM stands out as a business management solution that can be customized extensively as a cloud-based service. It aims to enhance productivity across a range of functions, including marketing, sales, customer service, project management, and administration, catering to businesses and organizations of all sizes. Since its inception in 1995, Wintouch has developed into a comprehensive business management tool, tailored to meet the unique needs of different organizations. Wintouch is particularly advantageous for entities operating on AS400 systems, as it offers multiple future-proofing alternatives that ensure your business remains competitive and efficient. This adaptability not only supports current operations but also prepares your organization for future technological advancements.
API Access
Has API
API Access
Has API
Integrations
IBM i
Pricing Details
$30 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Telappliant
Country
United Kingdom
Website
www.telappliant.com
Vendor Details
Company Name
Touchtone
Website
www.touchtonecorp.com/as400-software-and-cloud-services/
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
