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Description
Teckinfo’s ActivDesk Help Desk Software empowers organizations to provide rapid and consistent customer support via a cohesive, AI-driven platform. By consolidating customer interactions from various channels such as voice, email, chat, WhatsApp, SMS, and social media into a single interface, it ensures that every inquiry is efficiently tracked and resolved. With features like intelligent ticket management, automated routing, and a comprehensive agent view, ActivDesk offers complete oversight of customer histories, enabling tailored support for each individual.
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Description
Always deliver an extraordinary customer experience
Zence Ticket Management allows you to manage, categorize & prioritise customer communication across multiple channels.
Provide multi-channel support
Streamline all customer conversations in one place. Tickets can be accessed through the brand's social media, email and call communications.
Access 360deg customer view
Before you begin a conversation, know your customer. Consider their previous interactions with your brand. View their information and preferences in order to offer tailored solutions
Prioritise tickets and escalate them
Ensure your customers receive the right support at the correct time. Automatically escalate tickets based on urgency and category to provide timely support
Save time by using canned responses
Pre-drafted response templates will ensure consistency in tone. Add a personal touch to templates as needed
API Access
Has API
API Access
Has API
Screenshots View All
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Screenshots View All
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Teckinfo Solutions pvt. ltd.
Founded
1995
Country
India
Website
www.teckinfo.com
Vendor Details
Company Name
Easyrewardz
Founded
2002
Country
India
Website
zencecrm.com/products/zence-service/ticket-management/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
