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Description
Talkatone is a widely-used application that enables users to make calls and send texts over a WiFi or data connection without consuming cell minutes. This innovative calling app allows you to select a free U.S. phone number of your choice. You can enjoy unlimited texts and calls to most U.S. numbers, including landlines, completely free of charge. With Talkatone, you can effortlessly reach out to friends and family using either WiFi or cellular data, eliminating the need for cell minutes. Furthermore, it transforms your iPod or iPad into a phone and is also compatible with Android devices. Whether you’re traveling or at home, you can call and text U.S. numbers over WiFi without incurring hefty roaming fees. Our goal is to provide you with the freedom to connect anytime, anywhere, and in the way that best suits your needs, all without the hassle and expense of a traditional mobile phone plan. In essence, we offer a modern solution for real-time mobile communication tailored to your preferences. The app is readily available for download on both the App Store and Google Play, making it accessible for everyone.
Description
Customers prefer to engage with businesses through their preferred methods, whether that be via phone, chat, or online platforms. Consequently, it is essential for your contact center to adapt to each individual’s chosen means of communication. A cloud-based Contact Center as a Service (CCaaS) solution empowers your agents with the flexibility needed to connect with customers on their terms while also reducing your expenses related to hardware and operational costs. Offered by Windstream Enterprise, CCaaS is an all-in-one customer service solution that utilizes advanced Unified Communications as a Service (UCaaS) technology. This approach allows for a smooth integration of various communication channels, such as voice calls, web chats, and text messages, all equipped with omnichannel routing to enable customers to reach out through their most convenient options. Moreover, CCaaS provides effective call management and analytical tools designed to enhance agent performance and improve the likelihood of resolving issues on the first contact. By implementing this system, businesses can significantly enhance customer satisfaction and operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Windstream Enterprise UCaaS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Talkatone
Founded
2010
Website
www.talkatone.com
Vendor Details
Company Name
Windstream Enterprise
Country
United States
Website
www.windstreamenterprise.com/products/ccaas/
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics