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Description
TalentMap is a platform focused on enhancing employee engagement and workplace intelligence, enabling organizations to assess, comprehend, and elevate their culture and performance through comprehensive, data-driven feedback initiatives and specialized support. The platform offers a variety of employee engagement solutions, including tailored surveys, ongoing pulse feedback, onboarding and exit questionnaires, assessments for diversity and inclusion, as well as diagnostics for safety and culture, all aimed at producing actionable insights throughout the organization. By utilizing structured questionnaires, benchmarking, and sophisticated reporting, TalentMap empowers leaders to pinpoint critical challenges, prioritize necessary improvements, and facilitate measurable changes within the organization. Additionally, TalentMap integrates its technological capabilities with personalized services such as consulting, action planning, coaching, and workshops, ensuring that the insights gained from surveys lead to meaningful actions rather than merely producing static reports. This holistic approach fosters a culture of continuous improvement and engagement within the workplace.
Description
The Verint Engagement Data Hub enables your contact center, branches, and online platforms to evolve into a highly efficient, data-oriented organization. Behavioral data accumulated during customer interactions is categorized as engagement data, encompassing everything from transcripts and recordings of conversations to surveys and customer feedback on their experiences. Additionally, it includes operational metrics related to each interaction, such as handle time, hold time, and quality scores. Engagement data can vary widely, covering metrics like average handle times as well as insights into customer sentiment and employee feedback. This wealth of information is vital for your organization, yet it frequently resides in isolated silos. To unlock the potential of this data for immediate, informed decision-making, it is crucial to establish connections between these disparate sources. By integrating these data streams, you can gain a comprehensive view of customer interactions and enhance overall operational efficiency.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TalentMap
Founded
2000
Country
Canada
Website
talentmap.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/engagement-data/
Product Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys