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Description
SurgyFrontdesk is an AI-driven voice assistant designed for hospitals, facilitating both incoming and outgoing patient calls via the hospital’s current PBX system. It effectively manages a range of tasks, such as addressing frequently asked questions, booking, confirming, rescheduling, or canceling appointments, gathering patient registration information, and organizing reminders and follow-ups. After a patient's visit, it can also deliver prescriptions, bills, and reports through WhatsApp or SMS. This system enhances the existing call center without replacing it by directing calls that require human intervention to the appropriate staff. Additionally, it integrates with SurgyCRM, enabling follow-up actions to initiate AI calls or WhatsApp messages while documenting outcomes in patient records. SurgyFrontdesk is ideal for healthcare facilities looking to streamline repetitive patient interactions and appointment processes, thereby freeing up staff to focus on more complex conversations that necessitate human insight. By automating these tasks, it contributes to improved operational efficiency in healthcare communication.
Description
SurgyInsights serves as a comprehensive analytics dashboard designed specifically for hospital executives in India and the Gulf Cooperation Council (GCC) region. Featuring 84 pre-configured key performance indicators (KPIs) that span various domains such as executive management, operations, finance, quality assurance, human resources, nursing, and clinical metrics, each KPI aligns with the quality standards set by NABH and JCI. This platform allows leaders to pose inquiries using straightforward language, while a deterministic KPI engine efficiently delivers responses without relying on AI-generated SQL queries. It offers real-time dashboards and alerts to monitor performance metrics, with an anomaly detection feature that identifies unusual trends and provides AI-enhanced root-cause analysis via WhatsApp notifications. Hospitals can easily initiate their use of SurgyInsights by uploading data through CSV or Excel formats, eliminating the need for complex integrations. Additionally, users have the flexibility to incorporate their preferred language models, such as Claude, OpenAI, Gemini, or Vertex AI. Ensuring data privacy, a PII scanner effectively removes patient identifiers during data intake, and all tenant-specific information is securely encrypted both during transmission and while stored. SurgyInsights can seamlessly integrate with the SurgyOne platform or function alongside an existing Hospital Information System (HIS). Subscriptions are structured on an annual billing cycle for each individual hospital, making it a cost-effective solution for healthcare analytics. This unique combination of features empowers hospital leaders to enhance their operational efficiency and improve patient care outcomes.
API Access
Has API
No
API Access
Has API
Yes
Pricing Details
$5
Annual subscription per hospital, quoted after scoping. Pricing depends on selected products, number of sites, and user or volume tiers. Full white-labeling is priced separately during onboarding.
Free Trial
Yes
Free Version
No
Pricing Details
$600/hospital/year
Annual subscription per hospital. Product scope and pricing may vary by hospital configuration; options include self-serve CSV/Excel access, scheduled data sync, enterprise API/SLA, and OEM embedding.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Surgy Innovation Labs
Founded
2020
Country
India
Website
surgy.health/products/surgy-frontdesk
Vendor Details
Company Name
Surgy Innovation Labs
Founded
2020
Country
India
Website
surgy.health/
