Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Security organizations utilizing the SureViews Operations SaaS suite manage events with speed, consistency, and security, resulting in enhanced security results. The platform offers a consolidated interface to manage all alarms and events entering the Security Operations Center (SOC) from various systems, devices, and sources. All essential tools for effective response—including geospatial maps, action plans, nearby camera feeds, and contact lists—are conveniently available on one screen. Alarms are intelligently grouped and prioritized, ensuring that operators address the most critical incidents first. This eliminates the need to switch between systems, as every event is processed in a uniform manner, which boosts productivity and elevates security performance. Additionally, SureView’s Field Operations tool fosters seamless communication between SOC teams and field personnel, delivering real-time updates on the location and status of both staff and vital assets, thereby enhancing overall operational efficiency. With such capabilities, organizations can respond to incidents more effectively and maintain a higher level of situational awareness.
Description
root9 is an Alert Management, On-Call, and IT service management (ITSM) platform for IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure teams. It runs the full operational lifecycle on one foundation that learns from your operation itself, so alerts, incidents, changes, problems, requests, and on-call response all share the same operational identity, memory, and understanding.
root9 provides alert management, event correlation, incident management, problem management, change management, service request management, on-call and escalation management, knowledge management, operational analytics, automation, and collaboration in Microsoft Teams and Slack.
AI agents assist on every record, from incident investigation and change preflight checks to problem root cause and request fulfillment, with the evidence and reasoning shown so your team decides what happens next.
Instead of a CMDB nobody keeps current,
root9 builds operational identity from real activity through its Identity Correlation Database (ICDB): a self-building inventory earned by evidence, not maintained by hand. By combining alert data, response behavior, ownership, correlations, and operational history, root9 reduces alert fatigue, improves incident response, increases visibility, and uncovers the operational patterns that traditional monitoring and observability tools often miss. It gets sharper every time you use it. Built to learn, not to be taught.
Works alongside Splunk, Datadog, Grafana, Azure Monitor, CloudWatch, New Relic, Prometheus, Dynatrace, ServiceNow, Jira, Microsoft Teams, Slack, and more, complementing your existing monitoring and ITSM investments.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ServiceNow
Yes
Slack
Yes
Zendesk
Yes
Dahua
Yes
Datadog
No
Genetec Security Center
Yes
Grafana Cloud
No
Healthchecks.io
No
Hikvision
Yes
Honeywell Active Alert
Yes
Integrations
ServiceNow
Yes
Slack
Yes
Zendesk
Yes
Dahua
No
Datadog
Yes
Genetec Security Center
No
Grafana Cloud
Yes
Healthchecks.io
Yes
Hikvision
No
Honeywell Active Alert
No
Pricing Details
$150 per user per month
Free Trial
No
Free Version
No
Pricing Details
$179/month unlimited users
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SureView Systems
Founded
2001
Country
United States
Website
sureviewsystems.com
Vendor Details
Company Name
root9
Founded
2026
Country
United States
Website
root9.io
Product Features
Incident Response
Attack Behavior Analytics
No
Automated Remediation
No
Compliance Reporting
No
Forensic Data Retention
No
Incident Alerting
No
Incident Database
No
Incident Logs
No
Incident Reporting
No
Privacy Breach Reporting
No
SIEM Data Ingestion / Correlation
No
SLA Tracking / Management
No
Security Orchestration
No
Threat Intelligence
No
Timeline Analysis
No
Workflow Automation
No
Workflow Management
No
Product Features
Incident Response
Attack Behavior Analytics
No
Automated Remediation
No
Compliance Reporting
Yes
Forensic Data Retention
No
Incident Alerting
Yes
Incident Database
Yes
Incident Logs
Yes
Incident Reporting
Yes
Privacy Breach Reporting
No
SIEM Data Ingestion / Correlation
No
SLA Tracking / Management
Yes
Security Orchestration
No
Threat Intelligence
No
Timeline Analysis
Yes
Workflow Automation
Yes
Workflow Management
No