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Description
Subivi has been designed to help you effortlessly oversee your entire customer support process with ease and simplicity. Our platform is filled with tools specifically tailored to ensure you can resolve your tickets swiftly while keeping customers happy and inclined to make repeat purchases. Understanding the challenges posed by eBay’s messaging and ticketing system, we offer a solution that allows you to manage all your tickets through Subivi without the need to access eBay directly. You can easily upload shipping labels, process refunds (both full and partial), and update tracking numbers with just a few clicks. Subivi accommodates all of eBay’s ticket categories, including returns, disputes, INS cases, cancellations, and general inquiries. As entrepreneurs, we frequently find ourselves juggling laborious and repetitive tasks, such as repeatedly opening an Excel sheet for template responses, copying customer details, or sending follow-up 'thank-you' messages after each sale. By streamlining these processes, Subivi enables you to focus on more significant aspects of your business, enhancing overall productivity and customer satisfaction.
Description
Welcome to the hub of a versatile open source trouble ticket system. You can implement this CGI script on your website to manage everything from bug tracking and customer support to project oversight and task management. Submitting a trouble ticket has never been simpler, as it can be done through a straightforward web form. The help desk software efficiently assigns a unique identifier to each service request and securely stores it in the database. This solution is designed for scalability; you can start with a simple text database and seamlessly upgrade to robust MySQL or Microsoft SQL Server as your requirements expand. In today's fast-paced environment, a mere "thank you for your interest" is insufficient. Reassure your customers that you have a well-defined workflow in place, ensuring that no inquiry is overlooked. The Trouble Ticket Express software generates clear, step-by-step instructions for submitting follow-up messages and tracking the progress of tickets. Furthermore, it sends out email notifications to all service operators, alerting them to new customer inquiries and ensuring prompt responses. With this system, you can enhance your customer support experience while maintaining organization and efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
eBay
No
Pricing Details
$12 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Subivi
Founded
2016
Country
Israel
Website
app.subivi.com
Vendor Details
Company Name
Rush Project
Website
www.troubleticketexpress.com
Product Features
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
No
