Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
StayReplied offers a web-based shared inbox designed for businesses managing customer inquiries via website chat. Within its searchable workspace, conversations can be organized by staff members who can assign chats, add private notes, and transform discussions into tickets complete with an owner, priority level, and due date. The platform provides optional AI-generated responses that utilize approved and versioned knowledge along with pricing records, ensuring transparency by citing source versions and seamlessly transitioning conversations to human agents when necessary. Teams have the flexibility to establish daily and monthly budgets for AI interactions, though these AI features are currently in private beta and necessitate the business's specific Anthropic key. Additionally, the service encompasses a sales pipeline, quoting tools, contact history, saved views, and a chat widget for websites. It is primarily targeted at restaurants, clinics, retail shops, online stores, and service-oriented businesses. The application and chat feature support both English and Arabic languages, accommodating right-to-left text formatting as well. While the website chat functionality is currently available, integration with platforms such as WhatsApp, Instagram, Messenger, email, and SMS is anticipated in the near future. This multi-channel approach aims to enhance communication and streamline customer support processes across various business types.
Description
Zickt serves as a comprehensive customer communication platform that seamlessly integrates web chat, email, and form submissions directly into your Slack workspace. This allows your team to respond promptly using the tools they are already familiar with, eliminating the need for dashboards or switching between tabs.
Designed specifically for expanding support teams, Zickt consolidates all customer interactions into a single inbox, featuring intelligent routing, team assignments, and private notes for enhanced communication. Users benefit from an in-depth understanding of customer interactions, complete with full conversation histories, customizable fields, and relevant company information.
Notable attributes include:
- Unified multi-channel support encompassing web chat, email, and forms
- Slack-native functionality enabling responses directly from Slack channels
- Intelligent routing that assigns conversations to the appropriate team members automatically
- Enhanced team collaboration through private notes, task assignments, and smooth handoffs
- Comprehensive customer context that includes full interaction history, custom fields, and company profiles
- Effortless setup process that takes only 15 minutes
Zickt also provides transparent, conversation-based pricing with no unexpected charges, ensuring a straightforward financial commitment for businesses. This makes it an appealing choice for organizations looking to streamline their customer support operations efficiently.
API Access
Has API
Yes
API Access
Has API
No
Pricing Details
AED 70/month
Plans start at AED 70/month, plus 5% UAE VAT. A displayed promotion reduces the price to AED 49/month for the first three monthly invoices with code YEAREND30, through December 31, 2026. A 14-day free trial is offered with no card required.
Free Trial
Yes
Free Version
No
Pricing Details
$29/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BytesGlue
Founded
2024
Country
United Arab Emirates
Website
stayreplied.com
Vendor Details
Company Name
Zickt Ltd
Founded
2025
Country
United Kingdom
Website
zickt.com
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Alternatives
No Alternatives