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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Stay Staffed’s cloud-based management software aids organizations of all sizes in achieving cost efficiency, enhancing employee retention, and boosting overall morale. Our Vendor Staffing Management (VSM) solutions eliminate the need for upfront investments in hardware or software, while effectively increasing productivity and lowering operational costs. The web-based Candidate Direct Marketplace® offered by StayStaffed is adaptable to any organization and serves as the perfect technological solution for managing contingent staffing needs through a unified process. Additionally, our VMS significantly improves HR metrics such as the cost per hire, vacancy rates, time-to-fill, and satisfaction among hiring managers. By integrating our VMS technology with a customized managed services approach, employers not only access superior contingent and permanent talent but also benefit from a streamlined staffing process that aligns with their workforce management objectives. Ultimately, Stay Staffed empowers organizations to optimize their staffing strategies and enhance their overall operational efficiency.

Description

Zendesk Workforce Management (WFM) is a comprehensive AI-driven platform that helps customer support teams improve efficiency through precise forecasting, automated scheduling, and real-time performance monitoring. By analyzing historical interaction data, Zendesk predicts staffing requirements to minimize overstaffing and understaffing, thereby reducing costs and wait times. The software offers automatic agent scheduling and detailed activity tracking, enabling managers to customize shifts and workflows with ease. Agents gain clarity and control by viewing upcoming tasks and accessing insights about their work, which fosters engagement and loyalty. Zendesk WFM has helped clients like Sendle, Wyze, and Tembici achieve up to a 450% increase in first reply times and a 30% reduction in operational costs. The platform integrates smoothly with Zendesk’s broader suite of customer service tools, providing a unified experience. Resources such as webinars, guides, and demo videos support user onboarding and adoption. Zendesk WFM is suitable for businesses looking to scale customer support while maintaining quality and efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Syniti Data Connectivity
Syniti Knowledge Platform
Zendesk

Integrations

Syniti Data Connectivity
Syniti Knowledge Platform
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$5.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Stay Staffed

Country

United States

Website

www.staystaffed.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/service/workforce-management/

Product Features

Vendor Management

Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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