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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

StatusIQ is a status- and incident communication platform that allows you to communicate with customers in real time via status Pages, emails, and sms. It also lets you showcase the uptime of your IT resources and can be used to communicate with customers about scheduled maintenances and incidents. It is inevitable that there will be downtime. However, it doesn't have to be like this: wasting support agents or providing poor user experiences are not acceptable. Site24x7 StatusIQ makes it easy to communicate service disruptions, planned maintenance and real-time statuses with customers and end users. Proactive communication is a key responsibility in the event of a service disruption. Reliable, dedicated channels that can post updates can deflect support tickets and keep internal stakeholders informed. This can make downtime into an opportunity to improve the customer experience. Communicate early and often. Quickly acknowledge the problem and post the incident to your status page.

Description

Reduce the influx of support inquiries during an incident by engaging in proactive communication with your customers. Manage your subscribers seamlessly via Statuspage and disseminate uniform messages through various channels, including email, text, and in-app notifications. You have the flexibility to decide which aspects of your service are visible on your page and can leverage over 150 third-party components to show the status of essential tools that your service depends on, such as Stripe, Mailgun, Shopify, and PagerDuty. Statuspage works in harmony with your preferred monitoring, alerting, chat, and help desk platforms to ensure an efficient response every single time. Simplify incident communication by utilizing pre-written templates and seamless integrations with your existing incident management tools, allowing you to promptly inform users. Additionally, enhance your page's functionality as a sales and marketing asset through Uptime Showcase, which enables you to present historical uptime data to both current and prospective clients, thereby building trust and credibility. This dual-purpose approach not only improves communication during crises but also positions your service as reliable and transparent.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AccessOwl No 
Crowdin No 
Datadog No 
Desktop.com No 
Intercom No 
IsDown No 
Jira Service Management No 
Matia No 
Microsoft Teams No 
Onset No 
Opsgenie No 
PagerDuty No 
Pagerly No 
PyPI No 
Rippling No 
Slack No 
Supaboard No 
Zoom Team Chat No 
Zulip No 
incident.io No 

Integrations

AccessOwl Yes 
Crowdin Yes 
Datadog Yes 
Desktop.com Yes 
Intercom Yes 
IsDown Yes 
Jira Service Management Yes 
Matia Yes 
Microsoft Teams Yes 
Onset Yes 
Opsgenie Yes 
PagerDuty Yes 
Pagerly Yes 
PyPI Yes 
Rippling Yes 
Slack Yes 
Supaboard Yes 
Zoom Team Chat Yes 
Zulip Yes 
incident.io Yes 

Pricing Details

$9 per month
Billed annually
Free Trial Yes 
Free Version Yes 

Pricing Details

$29 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ManageEngine

Founded

2006

Country

India

Website

www.site24x7.com/statusiq/

Vendor Details

Company Name

Atlassian

Country

United States

Website

www.statuspage.io

Product Features

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) No 
Disaster Recovery Yes 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management Yes 
Task Management Yes 
Ticket Management Yes 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Alternatives

Alternatives

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