Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
StatusHub is a flexible IT Incident and Disruption Communication Tool.
Create a branded status page and keep end users informed with Internal and external incident communication.
With StatusHub you can personalize your incident communication to build reputation and trust: create public or private status pages, choose your brand colors or upload your logo, use your custom domain and communicate to your audience in their language.
Real-time IT incident communication
Keep your audience informed with a hosted status page. It stays up even if your servers are down, so you never lose connectivity with your end-users
Reduce customer service workload
Ease strain on your support team from emails, calls, and social media backlash during unannounced service outages
Build company reputation and trust
Improve customer relationships with transparent incident management processes
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
Yes
API Access
Has API
No
Integrations
IsDown
Yes
Microsoft Teams
Yes
New Relic
Yes
Okta
Yes
Opsgenie
Yes
PagerDuty
Yes
Quickwork
Yes
Site24x7
Yes
Slack
Yes
SolarWinds Pingdom
Yes
Integrations
IsDown
No
Microsoft Teams
No
New Relic
No
Okta
No
Opsgenie
No
PagerDuty
No
Quickwork
No
Site24x7
No
Slack
No
SolarWinds Pingdom
No
Pricing Details
$49.00/month
Get started with a 14-day free trial (no credit card required) and then pick a plan. Each plan is built to scale with your business and provide you with the needed tools to keep your team and customers informed.
4 plans with different features included. Check the details on the website.
Billed yearly - Save 10%
4 plans with different features included. Check the details on the website.
Billed yearly - Save 10%
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
StatusHub
Country
Ireland
Website
statushub.com
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
Incident Management
Audit Trail
No
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No