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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

StatusHub is a flexible IT Incident and Disruption Communication Tool. Create a branded status page and keep end users informed with Internal and external incident communication. With StatusHub you can personalize your incident communication to build reputation and trust: create public or private status pages, choose your brand colors or upload your logo, use your custom domain and communicate to your audience in their language. Real-time IT incident communication Keep your audience informed with a hosted status page. It stays up even if your servers are down, so you never lose connectivity with your end-users Reduce customer service workload Ease strain on your support team from emails, calls, and social media backlash during unannounced service outages Build company reputation and trust Improve customer relationships with transparent incident management processes

Description

WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

IsDown Yes 
Microsoft Teams Yes 
New Relic Yes 
Okta Yes 
Opsgenie Yes 
PagerDuty Yes 
Quickwork Yes 
Site24x7 Yes 
Slack Yes 
SolarWinds Pingdom Yes 
Splunk On-Call Yes 
StatusGator Yes 
UptimeRobot Yes 
Uptrends Yes 
Zendesk Yes 
Zoho Directory Yes 

Integrations

IsDown No 
Microsoft Teams No 
New Relic No 
Okta No 
Opsgenie No 
PagerDuty No 
Quickwork No 
Site24x7 No 
Slack No 
SolarWinds Pingdom No 
Splunk On-Call No 
StatusGator No 
UptimeRobot No 
Uptrends No 
Zendesk No 
Zoho Directory No 

Pricing Details

$49.00/month
Get started with a 14-day free trial (no credit card required) and then pick a plan. Each plan is built to scale with your business and provide you with the needed tools to keep your team and customers informed.

4 plans with different features included. Check the details on the website.

Billed yearly - Save 10%
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

StatusHub

Country

Ireland

Website

statushub.com

Vendor Details

Company Name

RTI Software

Website

www.rti-software.com/webfirst.html

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

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