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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Empowerment for users is at the forefront with the Spiceworks user roster feature. By simply clicking on an employee, you can access their detailed Spiceworks profile and utilize your Active Directory account to explore the devices assigned to them, oversee currently checked-out equipment, or review any open help tickets. If an employee happens to forget their Active Directory password yet again, there's no need for concern! Thanks to the Manage Engine’s ADSelfService Plus widget integrated into Spiceworks, employees can effortlessly reset and unlock their accounts on their own. Additionally, this feature is available free of charge for up to 50 licensed domain users, making password management a breeze. When issues arise—often on a daily basis—you may need to contact a user right away to inquire about that enormous file they are downloading. With Spiceworks, the People View functionality allows you to easily reach out to any employee, providing you immediate access to their Active Directory profile and ensuring you can address any urgent matters swiftly.

Description

Spiceworks can be your mission control for all networks you serve with a little knowledge. Spiceworks allows you collect network information from all client sites over secure HTTPS, then consolidate it and manage it all from a single location. After a quick set-up in Spiceworks, each client can have their own user portal to submit helpdesk tickets. All of them will be directed to your central Spiceworks installation. Each client will have their own Active Directory authentication to ensure security. You can also view all your open help tickets from one place, auto-assign tickets based on client, and create detailed reports. IT is always on the move! You can open, close, assign, or respond to help desk tickets from your mobile device with just a few text commands. You can now manage all client requests from anywhere, whether you are at work, lunch, or on the golf course.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
Simplesat No 
ZIRO No 

Integrations

Active Directory No 
Simplesat Yes 
ZIRO Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Spiceworks

Founded

2006

Country

United States

Website

www.spiceworks.com/free-active-directory-management-software/

Vendor Details

Company Name

Spiceworks

Founded

2006

Country

United States

Website

www.spiceworks.com/free-managed-service-platform-software/

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Product Features

IT Infrastructure Monitoring

Alerts / Notifications Yes 
Application Monitoring Yes 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management Yes 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring Yes 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring Yes 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk Yes 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring No 
Scheduling No 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

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