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Description
Password reset requests at the service desk present a significant opportunity for hackers to take advantage of security weaknesses. When there is no self-service password reset option available, it becomes essential for the service desk agent to confirm the identity of the caller before granting a new password. The Secure Service Desk application offers organizations a way to implement robust user verification procedures at the service desk. By utilizing this tool, you can mitigate risks associated with social engineering attacks and enhance your overall IT security framework. Traditionally, user verification at the service desk hinges on static information stored in Active Directory, and standard security questions such as "What is your employee ID?" can be easily obtained by cybercriminals through well-planned social engineering strategies. With the implementation of Secure Service Desk, you can verify user accounts using existing data in Active Directory that extends beyond simple knowledge-based authentication, thereby strengthening your defense against identity fraud. This comprehensive approach not only protects user accounts but also cultivates a more secure organizational environment.
Description
Xpress Password is an innovative self-service Enterprise Password Management solution designed to empower users by allowing them to reset their own passwords, thereby minimizing reliance on helpdesk support. This product stands out as a true Enterprise-class tool, featuring capabilities such as remote password resets with improved performance. Service providers can benefit from flexible models that enable them to onboard numerous customers through a consumption-based approach. Additionally, it is highly adaptable to cater to the distinct needs of various clients. Experience the full potential of Enterprise Password Management through features like Seamless Password Sync, efficient Password Reset, and registration-free Password Management, ensuring a smooth user experience while maintaining security. Users can securely reset their passwords without needing to register for Xpress Password, which greatly enhances convenience. Moreover, Xpress Password allows for self-service capabilities even from a locked-out workstation, thanks to its CP Gina agent. It also uniquely supports users in resetting their passwords while traveling, ensuring that they remain connected and secure regardless of their location. Ultimately, Xpress Password offers a comprehensive solution that addresses the diverse challenges of password management in an enterprise environment.
API Access
Has API
API Access
Has API
Integrations
Active Directory
PwC Check-In
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Specops Software
Founded
2001
Country
Sweden
Website
specopssoft.com/support/en/secure-service-desk/overview.htm
Vendor Details
Company Name
Ilantus
Founded
2000
Country
United States
Website
www.ilantus.com/products/xpress-password/
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Password Management
Credential Management
Multifactor Authentication
Password Generator
Password Reset
Password Synchronization
Single Sign On
User Management
Self-Service Password Reset (SSPR)
Access Control
Alerts / Notifications
Application Security
Compliance Management
Credential Management
Employee Directory
Group Passwords
Password Database
Password Management
Reminders
Reporting / Analytics
Single Sign On
Two-Factor Authentication (2FA)
