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Description
Solutions by Text (SBT) is the pioneer of FinText™, empowering consumer finance companies to engage, interact and transact with their consumers in real-time. SBT has been providing compliance-first enterprise conversational messaging solutions since 2008.
ENGAGE, INTERACT, TRANSACT with SBT:
*One-way and two-way SMS texting
*SmartURL™
*MMS messaging
*API integration
*Keywords
*Employee-assisted opt-in
*Reporting and Analytics
*Deactivation monitoring
Solutions by Text's vision is to bring real-time payments to the text channel, creating a seamless and optimized bill pay experience for businesses and their consumers.
Solutions by Text allows you to meet your customers wherever they are using text messaging. SBT is the fastest, most accessible, and most effective channel to connect with customers and drive response. You can put real-time text response in the pockets of your customers and your staff's hands. Integrate our messaging tools into your software platform to see the benefits of text for your business. You will enjoy seamless integration, extensive documentation, ongoing support, and efficient integration.
Description
TextBack offers a solution for local businesses that rely on phone communication by allowing them to automatically respond to missed, busy, and after-hours calls with text messages and a collaborative inbox. Callers can engage in a two-way dialogue, request callbacks, obtain quotes, send images, or schedule appointments based on available time slots. The platform accommodates conversations in both English and Spanish, features AI-generated responses that require business approval prior to dispatch, and includes follow-up communications, reminders for quotes and appointments, as well as requests for reviews once services are completed. Additionally, businesses gain access to a built-in website, a lead-form inbox, and an option for directory listings. To enhance operational efficiency, TextBack delivers weekly activity summaries and urgent message notifications tailored for trades such as HVAC, plumbing, electrical work, and roofing, among other local service sectors, ensuring that businesses stay connected and responsive to customer needs. This comprehensive service not only streamlines communication but also helps businesses enhance customer relationships and improve service delivery.
API Access
Has API
Yes
API Access
Has API
No
Integrations
AKUVO
Yes
AdvantEdge
Yes
Collect!
Yes
Dataview360
Yes
Debtmaster
Yes
Elavon
Yes
GOLDPoint Systems
Yes
Infobip
Yes
Inovatec
Yes
InterProse ACE
Yes
Integrations
AKUVO
No
AdvantEdge
No
Collect!
No
Dataview360
No
Debtmaster
No
Elavon
No
GOLDPoint Systems
No
Infobip
No
Inovatec
No
InterProse ACE
No
Pricing Details
Annual Subscription
Free Trial
No
Free Version
No
Pricing Details
$49/month
The founding plan costs $49 per month, locked while subscribed. A one-time $25 carrier-registration fee applies when registration is filed. The 7-day free trial starts when the service texts back the first missed call; cancel before the trial ends to avoid the subscription charge.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Solutions by Text
Founded
2008
Country
United States
Website
solutionsbytext.com
Vendor Details
Company Name
GoTextBack
Country
United States
Website
gotextback.com
Product Features
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
Yes
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
No
Product Features
Alternatives
Alternatives
No Alternatives
