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Average Ratings 18 Ratings
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Description
Discover the ultimate eCommerce platform that fulfills all your needs effortlessly. Construct, personalize, and expand your online store without any restrictions or costly licenses. Solidus serves as the free and open-source eCommerce framework tailored for digitally-native brands, rapidly expanding online enterprises, and resourceful developers alike. Liberate your business from unnecessary constraints. With Solidus, you gain the flexibility to modify and adapt your operations as frequently as needed. Start with a modest foundation and scale up: identify what drives success for your brand and take action. Solidus is designed to fit your business model, ensuring that you don’t have to conform to rigid structures. You can seamlessly integrate any tool and customize every aspect without facing technical barriers. Stay agile and responsive to any situation, as Solidus manages the complexities of growth, alleviating the burdens associated with scaling from small businesses to large enterprises. Drawing from the collective expertise of transformative brands in eCommerce, Solidus stands as a robust, battle-tested solution for serious business undertakings, ensuring you are well-equipped for the challenges ahead. Experience the freedom of true customization and innovation with Solidus.
Description
eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels.
Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ReturnPro
Yes
ShipStation
Yes
Affirm
Yes
Amazon
No
Avalara
Yes
BigCommerce
No
Braintree
Yes
Cdiscount
No
ChannelEngine
No
Etsy
No
Integrations
ReturnPro
Yes
ShipStation
Yes
Affirm
No
Amazon
Yes
Avalara
No
BigCommerce
Yes
Braintree
No
Cdiscount
Yes
ChannelEngine
Yes
Etsy
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.
Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.
Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.
Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.
Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.
Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.
Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Nebulab
Country
United States
Website
solidus.io
Vendor Details
Company Name
eDesk
Founded
2012
Country
Ireland
Website
www.edesk.com
Product Features
eCommerce
CRM
No
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
No
Email Marketing
No
Inventory Management
No
Kitting
No
Loyalty Program
No
Mobile Access
No
Multi-Store Management
No
Order Management
No
Product Configurator
No
Promotions Management
No
Returns Management
No
Reviews Management
No
SEO Management
No
Shopping Cart
No
Templates
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
