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Average Ratings 18 Ratings

Total
ease
features
design
support

Description

Discover the ultimate eCommerce platform that fulfills all your needs effortlessly. Construct, personalize, and expand your online store without any restrictions or costly licenses. Solidus serves as the free and open-source eCommerce framework tailored for digitally-native brands, rapidly expanding online enterprises, and resourceful developers alike. Liberate your business from unnecessary constraints. With Solidus, you gain the flexibility to modify and adapt your operations as frequently as needed. Start with a modest foundation and scale up: identify what drives success for your brand and take action. Solidus is designed to fit your business model, ensuring that you don’t have to conform to rigid structures. You can seamlessly integrate any tool and customize every aspect without facing technical barriers. Stay agile and responsive to any situation, as Solidus manages the complexities of growth, alleviating the burdens associated with scaling from small businesses to large enterprises. Drawing from the collective expertise of transformative brands in eCommerce, Solidus stands as a robust, battle-tested solution for serious business undertakings, ensuring you are well-equipped for the challenges ahead. Experience the freedom of true customization and innovation with Solidus.

Description

eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ReturnPro
ShipStation
Amazon
Avalara
BigCommerce
ChannelAdvisor
Facebook
Fuse Inventory
Gmail
Google
Instagram
Klarna
Klaviyo
Microsoft Outlook
Pandium
Shopify
Stripe
WhatsApp
Wish

Integrations

ReturnPro
ShipStation
Amazon
Avalara
BigCommerce
ChannelAdvisor
Facebook
Fuse Inventory
Gmail
Google
Instagram
Klarna
Klaviyo
Microsoft Outlook
Pandium
Shopify
Stripe
WhatsApp
Wish

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Nebulab

Country

United States

Website

solidus.io

Vendor Details

Company Name

eDesk

Founded

2012

Country

Ireland

Website

www.edesk.com

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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