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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

At Soft-ex, we empower Digital Service Providers (DSPs) to improve customer satisfaction while lowering their billing and customer service expenses through our innovative interactive billing communications solutions designed for both B2B and B2C markets. For Unified Communications (UC) providers along with their enterprise customers, we offer cutting-edge UC analytics solutions aimed at enhancing infrastructure efficiency, performance metrics, and cost management in collaboration efforts. Our offerings yield measurable benefits by effectively consolidating and utilizing existing billing systems (such as CSG, Amdocs, and Netcracker) alongside UC platforms (including Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya). As a recognized technical partner of leading players in the UC market, we provide unique value to resellers of Session Border Controllers (SBCs) in response to the growing needs of enterprise clients. Our integration capabilities ensure a smooth transition, whether you are launching new systems or replacing outdated ones, thereby maintaining a crucial link between billing communications and collaboration analytics for your customers. This approach not only fosters better customer engagement but also strengthens the overall operational framework for service providers.

Description

WidePoint Corporation (NYSE American, WYY) stands out as a forward-thinking technology Managed Solution Provider (MSP) committed to safeguarding the mobile workforce and enterprise environments. The company is celebrated for its groundbreaking technology offerings, which encompass Identity and Access Management (IAM), Mobility Managed Services (MMS), Telecom Management, Information Technology as a Service (ITaaS), Cloud Security, and Digital Billing & Analytics. Their IAM solutions are designed to secure and protect digital businesses effectively. Meanwhile, their secure MMS solutions not only bolster security and data protection but also enhance operational efficiency while lowering costs. Furthermore, WidePoint provides interactive billing solutions for both B2B and B2C sectors that improve customer experiences and decrease billing-related expenses. Additionally, their analytic solutions aim to optimize various aspects of infrastructure, performance, and expenditures. As an MSP and Managed Security Service Provider (MSSP), WidePoint offers a comprehensive suite of services that address the evolving needs of modern enterprises. This holistic approach ensures that clients receive tailored solutions to meet their unique challenges in a rapidly changing technological landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amdocs Customer Experience Suite Yes 
Avaya Cloud Office Yes 
Cisco CX Cloud Yes 
MiCloud Connect Yes 
Microsoft Teams Yes 
Netcracker Yes 
ServiceNow No 
Zoom Yes 

Integrations

Amdocs Customer Experience Suite No 
Avaya Cloud Office No 
Cisco CX Cloud No 
MiCloud Connect No 
Microsoft Teams No 
Netcracker No 
ServiceNow Yes 
Zoom No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Soft-ex

Founded

1989

Country

Ireland

Website

www.soft-ex.net/solution

Vendor Details

Company Name

WidePoint Solutions

Founded

1999

Country

United States

Website

www.widepoint.com

Product Features

Telecom Expense Management

Billing for Data No 
Billing for Voice No 
Call Monitoring No 
Chargeback Tracking No 
Contract Negotiation No 
Fixed Line Compatibility No 
Internal Cost Allocation No 
Mobile Line Compatibility No 
Usage Reporting No 

Product Features

Telecom Expense Management

Billing for Data Yes 
Billing for Voice Yes 
Call Monitoring No 
Chargeback Tracking Yes 
Contract Negotiation Yes 
Fixed Line Compatibility Yes 
Internal Cost Allocation Yes 
Mobile Line Compatibility Yes 
Usage Reporting Yes 

Wireless Expense Management

CRM No 
Custom Rate Plans No 
Discount Management No 
Metered Billing No 
Move / Add / Change Options Yes 
Procurement Management Yes 
Split Billing Yes 
Supports WiFi Hotspots No 
Usage Reporting Yes 

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