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ease
features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance customer response times with personalized messages directly from your Smart Inbox. Gain immediate insights into engagement through a comprehensive record of previous interactions. Collaborate effectively in real-time by sharing a single inbox to manage the workload collectively. You can assign discussions, monitor the status of every message, and simplify approval processes. Our Priority Inbox enables you to respond more swiftly, as essential requests are automatically filtered into a designated inbox for quicker replies. Moreover, the automated features of SocialHub Smart Inbox facilitate the automatic allocation of tickets to the most suitable Community Manager for addressing inquiries. This functionality empowers your team to perform more efficiently. With Smart Rules, you can set up automated actions that will be carried out even when your team is offline, ensuring that posts that do not adhere to your netiquette are filtered out of your page, regardless of the time, even at 4 AM. This level of automation ensures your online presence remains professional and engaging at all hours.

Description

SupportBee's ticketing system is designed to help teams effectively manage, prioritize, and collaborate on customer support inquiries. Functioning similarly to an email platform, SupportBee's shared inbox keeps your interactions with customers seamless and discreet, preserving the personal nature of email communication. In contrast to a conventional email inbox, our system provides a smooth collaborative experience by allowing the assignment of tickets to specific agents and teams, ensuring accountability and preventing any issues from being overlooked. Additionally, our integrated knowledge base tool, KBee, empowers customers to find solutions independently, reducing the need for direct support requests. This feature is perfectly aligned with our Shared Inbox, allowing your team to quickly reference and share links to pertinent support articles while engaging with customers. Furthermore, this setup enhances the overall efficiency of customer service operations, ultimately leading to higher satisfaction rates.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Asana
Basecamp
CA Flowdock
Capsule
ClickUp
Desktop.com
FormCrafts
GitHub
Insightly
Integry
Jira
Pipedrive
Quickwork
Revamp CRM
Slack
Stackreaction
Teamwork.com
Trello
Wufoo
Zoho CRM

Integrations

Asana
Basecamp
CA Flowdock
Capsule
ClickUp
Desktop.com
FormCrafts
GitHub
Insightly
Integry
Jira
Pipedrive
Quickwork
Revamp CRM
Slack
Stackreaction
Teamwork.com
Trello
Wufoo
Zoho CRM

Pricing Details

$99 per user per month
Free Trial
Free Version

Pricing Details

$49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

maloon

Founded

2014

Country

Germany

Website

socialhub.io

Vendor Details

Company Name

SupportBee

Founded

2011

Country

United States

Website

supportbee.com

Product Features

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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