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Average Ratings 0 Ratings
Description
Social Smart for Engagement empowers businesses to significantly enhance their marketing efforts through social media, all while ensuring adherence to regulatory standards. Meanwhile, Social Smart for Research aids organizations in refining their communications by curating high-quality content and offering essential information along with adaptable content repositories. Additionally, Social Smart for Compliance enables firms to utilize social media in a manner that minimizes risk, aligning with industry or internal compliance guidelines established by the organization. Furthermore, Social Smart Sentiment Analysis provides insights into the public's perception across social platforms regarding various entities, such as corporations, investments, and brands, facilitating informed decision-making. Overall, these innovative tools collectively enhance an organization's ability to navigate the digital landscape effectively and responsibly.
Description
Customers expect a response when they engage with your brand via social media channels. But not just any reply. It must be a timely response that solves the issue in-channel, and leaves the customer satisfied. Verint Social allows your brand to deliver social service across all major platforms - with personalized conversations, smart automation, and actionable insights. Our intelligent, rules based routing system and prioritization engines ensure that relevant conversations are distributed based on identity, full conversational context, and a fully customized workflow in order to maintain your service standards. Verint Social is the only solution that can seamlessly integrate bot-based automation and agent-assisted services in a single conversation. This is facilitated by smooth bidirectional handoffs, which boost agency efficiency.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Facebook
Instagram
LinkedIn
X (Twitter)
Pricing Details
$25 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Social Smart Software
Founded
2012
Country
United States
Website
isocialsmart.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking