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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Accelerate issue resolution with immediate visual assistance for both field teams and customers. Equip your field teams and equipment operators with advanced features like visual issue reporting, intelligent recommendations, chat options, AR-enabled live video, detailed checklists, and a comprehensive knowledgebase. At SnapSupport, we are dedicated to enhancing the operations of tech companies daily. Discover what our partners and clients have experienced by leveraging our services. Join the ranks of those who are reaping the rewards of SnapSupport and elevate your field and customer support efforts. Enable your field engineers to resolve problems on the first attempt, minimizing the need for return visits. Provide real-time remote assistance when they require guidance. Streamline and automate the inspection reporting process for increased efficiency. Create tailored checklists and utilize our mobile app or RealWear HMT-1 for swift inspections. Enhance your equipment maintenance tasks with customizable checklists and immediate visual support. Boost customer satisfaction through a mobile application that facilitates effective self-support and live visual assistance, ensuring that both teams and customers have the resources they need right at their fingertips. Your journey towards optimized support begins with us.

Description

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
Amdocs Customer Experience Suite No 
CSG Advanced Convergent Platform (ACP) No 
Genesys Cloud CX No 
Microsoft 365 No 
Microsoft Dynamics GP No 
Oracle Service No 
Pega Customer Service No 
Salesforce No 
Salesforce Agentforce Service No 
ServiceNow No 
Zendesk No 

Integrations

Active Directory No 
Amdocs Customer Experience Suite Yes 
CSG Advanced Convergent Platform (ACP) Yes 
Genesys Cloud CX Yes 
Microsoft 365 Yes 
Microsoft Dynamics GP Yes 
Oracle Service Yes 
Pega Customer Service Yes 
Salesforce Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$29.99/month/user
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SnapSupport

Founded

2017

Country

United States

Website

snapsupport.io

Vendor Details

Company Name

TechSee

Country

Israel

Website

www.techsee.me/

Product Features

Equipment Maintenance

Customer Database No 
Dispatch Management Yes 
Equipment Tracking No 
Inventory Control No 
Job Management No 
Maintenance Scheduling Yes 
Warranty Tracking No 
Work Order Management Yes 

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database No 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management No 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing No 
Scheduling Yes 
Service History Tracking No 
Time Clock No 
Work Order Management Yes 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) No 

Computer Vision

Blob Detection & Analysis Yes 
Building Tools Yes 
Image Processing Yes 
Multiple Image Type Support No 
Reporting / Analytics Integration No 
Smart Camera Integration No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature Yes 
Employee Monitoring No 
Live Chat Yes 
Meeting Management No 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat Yes 
Web Conferencing No 

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