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Description
SmilePlant is an Italian-Norwegian software program. SmilePlant offers a limited 50-node free version. SmilePlant is a CMMS software that includes features such as asset tracking and inventory control, scheduling, service history tracking and technician management. SmilePlant can be used as a client-server application, with SQLite or Microsoft SQL Server as the database engine. The Return on Investment (ROI), is within 6 months. SmilePlant offers online support and business hours support. It supports integrations to SAP, Navision and AS400.
Description
Trakdesk offers a highly customizable customer support software and helpdesk solution designed to equip businesses with all the essential tools needed to deliver outstanding customer service and foster customer satisfaction. The inception of Trakdesk stemmed from the realization that the existing customer support software market had become stagnant, leaving us frustrated with the options available. We found the current offerings to be not only slow and outdated but also lacking in user-friendly features and intuitive interfaces. This inadequacy forced customer service representatives to juggle multiple applications just to handle a single task, leading to increased frustration for both agents and customers alike. Consequently, customers often walk away feeling dissatisfied with their interactions. Effective ticket management is crucial in any ticketing system, as it directly influences the overall customer experience. By streamlining support processes, Trakdesk aims to enhance both agent productivity and customer happiness.
API Access
Has API
API Access
Has API
Integrations
SAP Business One
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$11.99 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Stellar Solutions & Studio Peresano
Founded
2007
Country
Italy-Norway
Website
www.smileplant.it
Vendor Details
Company Name
Trakdesk
Founded
2016
Country
United States
Website
Trakdesk.com
Product Features
CMMS
Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Document Control
Archiving & Retention
Automated Routing
Change Management
Compliance Management
Electronic Signature
Escalation Management
Periodic Review
Version Control
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
