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Description
SmartTeam empowers sales and operations leaders to track and improve team performance effectively. By adopting data-driven techniques, you can turn your data into practical insights that drive results! This comprehensive software suite has been developed with input from life sciences managers. Effectively manage your sales and distribution channels to boost the performance of your sales teams and achieve significant improvements in business outcomes. With SmartTeam, managers gain the capability to oversee business conditions, products, and deliveries through an adaptable and complete administrative interface. Additionally, SmartTeam provides sales and operations managers with access to real-time information from the field. Leverage a robust Business Intelligence tool that enables you to monitor all essential KPIs related to your commercial performance. Furthermore, with Euris solutions, sales and operations managers can swiftly create, update, share, and analyze e-learning materials. This e-learning can be synchronized with product launches and utilized to train medical representatives in order to address market demands effectively. By integrating these resources, organizations can ensure their teams remain competitive and well-informed.
Description
Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Calabrio Quality Management
IBM Apptio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
euris
Country
France
Website
www.euris.com/health-digital-solution/smartteam/
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/recording-quality-management/
Product Features
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management