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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Incorporate voice and conversational intelligence into your offerings with a self-sustaining platform that continuously evolves. This advanced multilingual Voice AI-driven contact center automation solution is crafted to engage in human-like dialogues. VIVA employs a distinctive conversation design methodology to discern user intent, allowing it to dynamically create tailored interactions with clients. It accommodates 10 languages and over 160 dialects, functioning around the clock. By optimizing contact center operations, it delivers significant value through its Voice AI banking solutions for the modern digital landscape. Enhance your customer experience processes, reduce expenses, and allocate resources more effectively with digital voice agents capable of conducting personalized, empathetic, and proactive discussions in real-time. Augmented Voice Intelligence represents a transformative approach that fuses human capabilities with machine efficiency. This collaborative model enriches customer service, ensuring that both technology and personnel work together harmoniously to meet client needs. Through this integration, businesses can achieve a new level of operational excellence and customer satisfaction.

Description

Intelligent Automation: The Complete Solution Advanced conversational AI and intuitive process automatization workflows allow you to understand your customers' needs and determine the next steps. Ushur is designed for high-contact industries such as financial services, logistics, and insurance. It engages customers via email, apps, SMS, and other channels. Ushur uses conversational AI and intuitive business processes automation workflows to understand what customers are saying and what they want to do next. Our end-to-end platform for automation accelerates time-to-value with features such as a visual builder, powerful data extraction tools, and integrations to backend systems such as Salesforce, ServiceNow, and even legacy systems. It's easy to use and designed for engagement. It's the first truly intelligent platform for process automation that understands your needs and those of your customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira Service Management
Salesforce
ServiceNow
Slack
SpiceX

Integrations

Jira Service Management
Salesforce
ServiceNow
Slack
SpiceX

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Skit.ai

Country

India

Website

skit.ai/

Vendor Details

Company Name

Ushur

Founded

2014

Country

United States

Website

ushur.com

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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