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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SirsiDynix Symphony® stands as a reliable and advanced Integrated Library System (ILS) designed for contemporary and future library needs. Employed by various types of libraries including public, academic, K-12, special libraries, and consortia across the globe, Symphony holds the distinction of being the most extensively implemented ILS to date. This system provides a range of options and adapts to meet your specific requirements. With a variety of hosting choices, customizable consortia setups, and APIs and web services for personalization, Symphony can be tailored to fit the diverse needs of your organization. Its extensive features empower Symphony to support any objectives your library aims to achieve. Whether dealing with circulation, cataloging, or system configuration, Symphony’s well-crafted modules provide detailed rules that enable you to manage and customize your ILS according to your preferences, ensuring a perfect fit for your operational goals. This adaptability allows libraries to enhance user experiences and streamline their services effectively.

Description

SymphonyAI’s IT Service Management solution leverages AI to automate workflows, improve productivity, and provide a seamless user experience. The platform features a unified service portal, empowering users with self-service capabilities while offering 24/7 AI-driven support. It includes tools for quick deployment, service automation, and no-code customization, allowing businesses to tailor IT services according to specific needs. With a focus on enhanced service quality, SymphonyAI helps companies streamline operations, resolve issues faster, and deliver more intuitive service experiences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Chrome
Microsoft Edge
Mozilla Firefox
Opera
Safari

Integrations

Google Chrome
Microsoft Edge
Mozilla Firefox
Opera
Safari

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SirsiDynix

Founded

1981

Country

United States

Website

www.sirsidynix.com/symphony/

Vendor Details

Company Name

SymphonyAI

Founded

2017

Country

United States

Website

www.symphonyai.com/itsm/it-service-management/

Product Features

Library Management

Acquisition Management
Barcode Scanning
Barcoding / RFID
Catalog Management
Church Libraries
Circulation Management
Fee Collection
Inventory Management
Law Libraries
OPAC
Patron Management
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Search
Self Check-in / Check-Out
Serials Management

Product Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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