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Description
Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.
Description
Sigma is a construction estimating software that has been expertly crafted by estimators for estimators, ensuring both accuracy and user-friendliness. Designed to mimic the layout and functionality of a standard Excel spreadsheet, it incorporates a robust hierarchical structure along with custom templates and smart assemblies, allowing users to create estimates swiftly without encountering issues with broken formulas. Furthermore, Sigma provides a flexible breakdown structure that can be tailored to suit various project needs and estimation formats. The intuitive drag-and-drop feature enables users to effortlessly rearrange estimates or incorporate items from similar projects. Additionally, Sigma simplifies the process of accessing cost databases, offering quick inline search options and straightforward browsing for resources such as RSMeans and BNI Cost data. Users can also generate their own cost databases using historical data or elements from commercial cost sources, enhancing the software's adaptability and utility. Overall, Sigma stands out as an innovative tool that streamlines the estimating process while accommodating the unique needs of its users.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
Google Sheets
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ESG
Founded
1998
Country
United States
Website
www.isigma.net
Vendor Details
Company Name
EG Construction
Founded
2003
Country
United States
Website
global.eg.dk/it/estimating-software/eg-sigma/
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
Construction Estimating
Accounting Integration
Audit Trail
Bid Management
Billing & Invoicing
Building Product Database
Calculators
Change Orders
Contract Management
Cost Database
Customer Management
Customizable Templates
Electrical Estimating
HVAC Estimating
Historical Database
Job Costing
Plumbing Estimating
Price Data / Price Books
Project Management
Quote Management
Reporting/Analytics
Scheduling
Subcontractor Management
Takeoff
What-if Analysis
