Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.
Description
Sigma CRM serves as a comprehensive customer relationship management tool designed to streamline the organization of contacts, companies, deals, and sales activities. With features that allow teams to manage records and sales pipelines effectively, users can also link their email accounts and leverage AI-driven workflows to analyze customer data and create sales summaries. The software provides both REST and GraphQL APIs and incorporates an MCP server and client, facilitating the integration of compatible AI solutions with CRM data and agents. Sigma offers flexibility in deployment, as it can be utilized as either a managed cloud service or self-hosted on the user's own infrastructure via Docker Compose; its documentation includes guidance for single-tenant cloud deployments and ensures EU-region data compliance. Additionally, the platform accommodates custom objects, fields, agents, workflows, and front-end components through its software development kit (SDK). This makes it particularly suitable for organizations in need of a highly customizable CRM that can seamlessly integrate with their established sales workflows and AI technologies. Overall, Sigma CRM stands out as a versatile solution for enhancing customer relationship management across various industries.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Claude
No
Model Context Protocol (MCP)
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ESG
Founded
1998
Country
United States
Website
www.isigma.net
Vendor Details
Company Name
JadenX
Founded
2019
Country
Germany
Website
www.jadenx.com/sigma-crm
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
No
Billing & Invoicing
No
Cable
No
Collections Management
No
Customer Management
No
Electricity
Yes
Meter Management
Yes
Metered Billing
No
Move In / Move Out
No
Natural Gas
Yes
Non-Metered Billing
No
Online Payment Processing
No
Penalty / Cut-Off Processing
No
Rate Management
Yes
Service Call Management
No
Trash
No
Water
Yes
Work Order Management
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No