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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.

Description

Sigma CRM serves as a comprehensive customer relationship management tool designed to streamline the organization of contacts, companies, deals, and sales activities. With features that allow teams to manage records and sales pipelines effectively, users can also link their email accounts and leverage AI-driven workflows to analyze customer data and create sales summaries. The software provides both REST and GraphQL APIs and incorporates an MCP server and client, facilitating the integration of compatible AI solutions with CRM data and agents. Sigma offers flexibility in deployment, as it can be utilized as either a managed cloud service or self-hosted on the user's own infrastructure via Docker Compose; its documentation includes guidance for single-tenant cloud deployments and ensures EU-region data compliance. Additionally, the platform accommodates custom objects, fields, agents, workflows, and front-end components through its software development kit (SDK). This makes it particularly suitable for organizations in need of a highly customizable CRM that can seamlessly integrate with their established sales workflows and AI technologies. Overall, Sigma CRM stands out as a versatile solution for enhancing customer relationship management across various industries.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Claude No 
Model Context Protocol (MCP) No 

Integrations

Claude Yes 
Model Context Protocol (MCP) Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ESG

Founded

1998

Country

United States

Website

www.isigma.net

Vendor Details

Company Name

JadenX

Founded

2019

Country

Germany

Website

www.jadenx.com/sigma-crm

Product Features

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing No 
Cable No 
Collections Management No 
Customer Management No 
Electricity Yes 
Meter Management Yes 
Metered Billing No 
Move In / Move Out No 
Natural Gas Yes 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management Yes 
Service Call Management No 
Trash No 
Water Yes 
Work Order Management No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

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