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Description
Wherever and however users engage with your library, Innovative is dedicated to providing an enjoyable and seamless experience for patrons, staff, and donors alike, whether they are visiting in person or navigating online. We celebrate our unique perspectives and actively seek ways to create solutions that enhance accessibility, foster equity, and encourage inclusion, always prioritizing community needs to help each library achieve its fullest potential. Innovative’s offerings are designed to optimize workflows, minimize repetitive tasks, and create efficiencies that allow staff to focus more on library programs and interacting with the community. Our goal is to enable libraries to forge meaningful and consistent connections with patrons, transforming them into active community supporters and enriching their overall experiences. Through a collaborative approach to development, we provide a comprehensive suite of intelligent, scalable, and flexible library solutions that enable you to make the most of your budget while achieving superior outcomes, thereby ensuring that libraries can adapt to the evolving needs of their communities. In doing so, we empower libraries to not only meet current demands but also to prepare for future challenges and opportunities.
Description
Yuma AI is an intelligent customer service automation platform designed for e-commerce businesses, leveraging generative AI to handle inquiries and streamline support operations. It automates tasks like order updates, subscription changes, and returns processing, reducing manual effort while improving efficiency. Seamlessly integrating with platforms such as Shopify, Gorgias, and Zendesk, Yuma AI provides instant access to customer data for personalized, high-quality interactions. Its capabilities also include social media moderation, multilingual support, and feedback management, ensuring consistent engagement across all customer touchpoints. By enhancing response speed and reducing operational costs, Yuma AI helps businesses scale their support services effectively.
API Access
Has API
API Access
Has API
Integrations
BigCommerce
Gorgias
Shopify
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$350 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Innovative Interfaces
Founded
1978
Country
United States
Website
www.iii.com
Vendor Details
Company Name
Yuma AI
Founded
2022
Country
United States
Website
yuma.ai/
Product Features
Library Management
Acquisition Management
Barcode Scanning
Barcoding / RFID
Catalog Management
Church Libraries
Circulation Management
Fee Collection
Inventory Management
Law Libraries
OPAC
Patron Management
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Search
Self Check-in / Check-Out
Serials Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration