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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Since its inception in 1995, Shipmate has become a reliable maritime software solution that aids Ship Owners, Ship Managers (including those in the main fleet, offshore, and tug operations), as well as Crewing and Manning Agents (for the main fleet and shipyards) by offering essential tools for managing Crewing, Payroll, Crew Scheduling, Compliance Verifications, Vessel Maintenance, and Stores Management. The effective operation of maritime organizations hinges on having robust marine software tailored to their needs. The marine management system developed by SHIPMATE is a thoughtfully crafted ERP designed specifically for the shipping sector, taking into account the unique challenges faced by maritime companies. At SHIPMATE, we appreciate the significance of specialized maritime ERP software and recognize that each marine organization possesses its own distinct characteristics. Our approach acknowledges that a “one size fits all” solution does not yield optimal results for every client. Thus, our marine ERP software is built with advanced coding capabilities that enhance functionality and adaptability. By prioritizing customization, we ensure that our clients receive a solution that truly meets their specific operational demands.

Description

An AI-driven voice filter enhances the clarity of offshore agents' voices during conversations, leading to significant improvements in customer satisfaction and sales performance. Tomato.ai offers a solution that softens accents, allowing for clearer communication during calls. As agents with Indian, Filipino, or other accents speak, customers perceive their words as being articulated more like those of native speakers, which enhances understanding and decreases frustration. This method is more effective and faster than traditional accent training, providing real-time improvements in agent intelligibility. By utilizing a speech filter, the overall customer experience is notably elevated, which also mitigates the negative treatment offshore agents may face due to their accents, thereby increasing retention rates among these employees. By enhancing the offshore customer experience, businesses can expand their offshoring capabilities, leading to cost savings and improved sales figures. Furthermore, the voice filter allows companies to consider hiring candidates who might have been overlooked due to their accents, broadening the talent pool and enriching workforce diversity.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Cloud Office
Cisco CX Cloud
Genesys Cloud CX
Google Meet
Microsoft Teams
Zoom

Integrations

Avaya Cloud Office
Cisco CX Cloud
Genesys Cloud CX
Google Meet
Microsoft Teams
Zoom

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SBN Technologics

Founded

1995

Country

India

Website

www.sbntech.com

Vendor Details

Company Name

Tomato.ai

Country

United States

Website

tomato.ai/

Product Features

Marine

Accounting Management
Ballast Table
Barcodes
Boat Maintenance
Manufacturing/Supplier Pricebooks
Marina Management
Maritime Crew Management
Routing
Scheduling
Storage Management

Product Features

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