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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Knowledge automation tailored for teams that interact directly with customers can significantly enhance productivity. Often, these teams lose precious hours searching for the essential information required to perform their tasks effectively. Seva provides seamless access to vital knowledge, allowing customer-facing teams to achieve superior business results more swiftly than ever before. Our artificial intelligence harnesses the collective expertise of your team, supporting every sales, marketing, and customer support member in real-time. The time spent hunting for or recreating information detracts from valuable opportunities to engage potential clients when it matters most. With Seva, sales professionals can elevate the quality of their clients' experiences by enhancing their responsiveness and allowing them to prioritize relationship-building over tedious searches. Meanwhile, marketers often express frustration as a staggering 70% of valuable marketing resources remain underutilized simply because they are hard to locate. By utilizing Seva, marketers can effectively direct sales teams to the precise information they require while also gaining actionable insights derived from data analytics, thus fostering a more efficient and informed approach across the board. This integration of knowledge automation not only streamlines processes but also cultivates a more collaborative environment for all teams involved.

Description

Customers often experience frustration when they have to piece together information across various steps and channels, resulting in inefficiencies that negatively impact your business, leading to lost sales, increased conversion costs, hurried compliance efforts, and a gradual decline in brand strength. vScreen addresses these challenges by transforming remote journeys into seamless experiences, enabling customers to perform all the actions they would typically undertake in a face-to-face meeting, while ensuring that their interactions are initiated and concluded within their preferred channel. The platform allows for real-time identity verification and the ability to upload and download necessary documents during the call, seamlessly integrating with your back office operations. By providing clear and concise information on your customer's screen, you can explain complex products, reducing the likelihood of confusion. Additionally, it offers the capability to present terms and conditions and gather electronic signatures, creating a comprehensive audit trail that ensures compliance and builds trust. This innovative approach not only enhances the customer experience but also strengthens your business's operational efficiency and reputation in the long term.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Asana Yes 
Box Yes 
Dropbox Yes 
Google Chrome Yes 
Google Drive Yes 
Jira Yes 
Microsoft Teams Yes 
Salesforce Yes 
Slack Yes 
Zendesk Yes 

Integrations

Asana No 
Box No 
Dropbox No 
Google Chrome No 
Google Drive No 
Jira No 
Microsoft Teams No 
Salesforce No 
Slack No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Seva

Country

United States

Website

www.hiseva.com

Vendor Details

Company Name

Vizolution

Founded

2013

Country

United Kingdom

Website

www.vizolution.com/digital-products/vscreen/

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Sales Enablement

Collaboration No 
Contact Management No 
Content Management No 
Document Management No 
Goals / Quota Management No 
Lead Management No 
Meeting Management No 
Performance Management No 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

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