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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Knowledge automation tailored for teams that interact directly with customers can significantly enhance productivity. Often, these teams lose precious hours searching for the essential information required to perform their tasks effectively. Seva provides seamless access to vital knowledge, allowing customer-facing teams to achieve superior business results more swiftly than ever before. Our artificial intelligence harnesses the collective expertise of your team, supporting every sales, marketing, and customer support member in real-time. The time spent hunting for or recreating information detracts from valuable opportunities to engage potential clients when it matters most. With Seva, sales professionals can elevate the quality of their clients' experiences by enhancing their responsiveness and allowing them to prioritize relationship-building over tedious searches. Meanwhile, marketers often express frustration as a staggering 70% of valuable marketing resources remain underutilized simply because they are hard to locate. By utilizing Seva, marketers can effectively direct sales teams to the precise information they require while also gaining actionable insights derived from data analytics, thus fostering a more efficient and informed approach across the board. This integration of knowledge automation not only streamlines processes but also cultivates a more collaborative environment for all teams involved.

Description

Customers often experience frustration when they have to piece together information across various steps and channels, resulting in inefficiencies that negatively impact your business, leading to lost sales, increased conversion costs, hurried compliance efforts, and a gradual decline in brand strength. vScreen addresses these challenges by transforming remote journeys into seamless experiences, enabling customers to perform all the actions they would typically undertake in a face-to-face meeting, while ensuring that their interactions are initiated and concluded within their preferred channel. The platform allows for real-time identity verification and the ability to upload and download necessary documents during the call, seamlessly integrating with your back office operations. By providing clear and concise information on your customer's screen, you can explain complex products, reducing the likelihood of confusion. Additionally, it offers the capability to present terms and conditions and gather electronic signatures, creating a comprehensive audit trail that ensures compliance and builds trust. This innovative approach not only enhances the customer experience but also strengthens your business's operational efficiency and reputation in the long term.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Asana
Box
Dropbox
Google Chrome
Google Drive
Jira
Microsoft Teams
Salesforce
Slack
Zendesk

Integrations

Asana
Box
Dropbox
Google Chrome
Google Drive
Jira
Microsoft Teams
Salesforce
Slack
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Seva

Country

United States

Website

www.hiseva.com

Vendor Details

Company Name

Vizolution

Founded

2013

Country

United Kingdom

Website

www.vizolution.com/digital-products/vscreen/

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

Alternatives

Protrak Reviews

Protrak

Vision
vBrowse Reviews

vBrowse

Vizolution
Paperless Reviews

Paperless

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