Tonzio
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Average Ratings 1 Rating
Description
Elevate your support center with a streamlined and effective helpdesk solution. Harness the capabilities of collaborative ticketing to ensure that tickets are prioritized, categorized, and assigned to the appropriate agents, allowing your entire organization to contribute to exceptional customer satisfaction. Empower your clients with the support they deserve through a fully responsive and adaptable user interface. Enjoy a user-friendly admin panel that facilitates easy management of incoming tickets, ensuring efficiency in your operations. With a design that adapts seamlessly across smartphones, tablets, and desktop devices, Service-Run guarantees a consistent experience for all users. Keep your customers informed with automatic email notifications that enhance communication. A ticketing system serves as an essential tool for addressing and resolving issues within your organization, overseeing incidents from their initial capture to final resolution, ensuring a structured approach to incident management. By effectively categorizing and managing tickets, this system not only streamlines operations but also fosters a culture of responsiveness and accountability within your team.
Description
Tonzio gives Windows-focused IT teams one operational view across endpoints, networks, support requests, and common workplace controls. Teams can inventory devices and software, inspect hardware and update state, diagnose performance, track latency, packet loss, jitter, speed and uptime, and extend site monitoring with network sentinels. Built-in Helpdesk adds email-driven tickets, queues, SLAs, attachments and linked-device context. Tonzio also supports centralized Outlook email signatures and managed website-blocking rules. Events, notifications, assets, dashboards, reports, exports, webhooks and a scoped Client API connect the evidence to day-to-day IT workflows. Security and configuration views cover supported controls such as antivirus, firewall, BitLocker, UAC, screen lock, MFA, login protection, session revocation and account audit history.
API Access
Has API
No
API Access
Has API
Yes
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$29
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Service-Run
Country
Canada
Website
service-run.com
Vendor Details
Company Name
Tonzio
Founded
2025
Country
Newark, Delaware, United States
Website
www.tonzio.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Email Signature
Auto Update
Yes
Campaign Specific Signature
No
Content Creation
Yes
Image Management
Yes
Legal Disclaimer
No
Signature Management
Yes
Social Media
No
Templates
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
No
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
No
Diagnostic Tools
Yes
IP Address Monitoring
No
Internet Usage Monitoring
Yes
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
No
Server Monitoring
No
Uptime Monitoring
Yes
Web Traffic Reporting
No
Web Content Filtering
Antivirus
No
Automated Blacklist
No
Browser-based Management Portal
Yes
Category / Keyword Filters
No
LDAP Integration
No
Multi-Language Filtering
No
Reporting / Analytics
No
Roles / Permissions
Yes
SSL Inspection
No
Time-based Controls
No
VPN Blocking
No
White Label
No
Whitelisting
No