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Average Ratings 0 Ratings
Description
Service Genius is a software solution that allows service businesses to manage their operations online. If you have employees who are working in the field on different jobs every day, and they need access to information about their appointments, and be able get maps directing to the jobs, Service Genius is the software for you. It will do that and more.
Our comprehensive CRM system allows you to keep track of all your customer information, and also track prospects. Create jobs, one-time or repeating, and they will appear on your calendar or on our mobile app and Customer Portal. Invoices are created as soon as jobs are completed. Payments can also be managed within the system. Service Genius is actually so intelligent that you don't need to be! The software will do everything it is designed to do every day. Interfaces with QuickBooks, Xero.
Description
nGeniusPULSE offers essential insights into the rapidly changing IT landscape, ensuring that your critical business services maintain their availability, reliability, and performance across diverse multi-cloud settings. It proactively detects potential issues that could affect remote users, whether they are connected via Ethernet or Wi-Fi, thereby safeguarding the user experience. By integrating real-time wire-data analysis through the nGeniusONE Service Assurance platform with synthetic testing and infrastructure health assessments from user locations, NETSCOUT has established a benchmark in monitoring and visibility. This comprehensive approach equips IT teams with the tools necessary to enhance the quality of the end-user experience. Additionally, interactive dashboards with drill-down functionalities present the outcomes of ongoing automated testing, illustrating both the scope and impact of any identified issues, which aids in strategic decision-making. This level of visibility is crucial for organizations striving to maintain a seamless operation in a complex digital environment.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$39/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Thoughtful Systems
Country
United States
Website
service-genius.com
Vendor Details
Company Name
NETSCOUT
Founded
1984
Country
United States
Website
www.netscout.com/product/ngeniuspulse
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
Cloud Workload Protection
Anomaly Detection
Asset Discovery
Cloud Gap Analysis
Cloud Registry
Data Loss Prevention (DLP)
Data Security
Governance
Logging & Reporting
Machine Learning
Security Audit
Workload Diversity