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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.

Description

Enhance your business by creating authentic customer videos tailored for each market. StoryTap’s innovative video platform increases engagement and enhances customer understanding in multiple languages. Assist consumers in making informed purchasing choices by eliminating uncertainty in online shopping. Connect the experience of in-store shopping with online interactions through relatable, human-centered videos. Make it easier for customers to compare various products and services effectively. Build trust and credibility by showcasing genuine customer sentiments. Provide valuable video responses to frequently asked questions, empowering buyers to make better-informed decisions. Improve your visibility on search engines, YouTube, and social media by distributing engaging video content, which can lead to higher search rankings and a greater share of voice. Broaden your marketing approach beyond traditional influencers by incorporating real customer or employee videos. Effectively scale your content for platforms such as Pinterest, Google, YouTube, Twitter, LinkedIn, and Facebook with impactful user-generated social videos. Not only can you amplify your brand's reach, but you also give your customers an opportunity to express themselves while retaining complete control over your brand's narrative and message. This dynamic approach fosters a deeper connection with your audience and enhances overall brand loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Acqueon
Amazon Connect
Avaya Aura
Facebook
Google
LinkedIn
Pinterest
Webex Contact Center
X (Twitter)
YouTube

Integrations

Acqueon
Amazon Connect
Avaya Aura
Facebook
Google
LinkedIn
Pinterest
Webex Contact Center
X (Twitter)
YouTube

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Servion Global Solutions

Founded

1995

Country

India

Website

servion.com/solutions/video-engagement/

Vendor Details

Company Name

Left Stuff

Founded

2015

Country

Canada

Website

storytap.com

Product Features

Video Marketing

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

Product Features

Video Marketing

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

Alternatives

Sezion Reviews

Sezion

SEZION DIGITAL

Alternatives