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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.

Description

Enhance your business by creating authentic customer videos tailored for each market. StoryTap’s innovative video platform increases engagement and enhances customer understanding in multiple languages. Assist consumers in making informed purchasing choices by eliminating uncertainty in online shopping. Connect the experience of in-store shopping with online interactions through relatable, human-centered videos. Make it easier for customers to compare various products and services effectively. Build trust and credibility by showcasing genuine customer sentiments. Provide valuable video responses to frequently asked questions, empowering buyers to make better-informed decisions. Improve your visibility on search engines, YouTube, and social media by distributing engaging video content, which can lead to higher search rankings and a greater share of voice. Broaden your marketing approach beyond traditional influencers by incorporating real customer or employee videos. Effectively scale your content for platforms such as Pinterest, Google, YouTube, Twitter, LinkedIn, and Facebook with impactful user-generated social videos. Not only can you amplify your brand's reach, but you also give your customers an opportunity to express themselves while retaining complete control over your brand's narrative and message. This dynamic approach fosters a deeper connection with your audience and enhances overall brand loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acqueon Yes 
Amazon Connect Yes 
Avaya Aura Yes 
Facebook No 
Google No 
LinkedIn No 
Pinterest No 
Webex Contact Center Yes 
X (Twitter) No 
YouTube No 

Integrations

Acqueon No 
Amazon Connect No 
Avaya Aura No 
Facebook Yes 
Google Yes 
LinkedIn Yes 
Pinterest Yes 
Webex Contact Center No 
X (Twitter) Yes 
YouTube Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Servion Global Solutions

Founded

1995

Country

India

Website

servion.com/solutions/video-engagement/

Vendor Details

Company Name

Left Stuff

Founded

2015

Country

Canada

Website

storytap.com

Product Features

Video Marketing

Analytics / Reporting No 
Chat / Messaging No 
Customizable Branding No 
Customizable CTAs No 
Lead Capture No 
Media Library No 
Multi-Platform Distribution No 
ROI Tracking No 
Social Sharing No 
Templates No 
Video Editing No 

Product Features

Video Marketing

Analytics / Reporting No 
Chat / Messaging No 
Customizable Branding No 
Customizable CTAs No 
Lead Capture No 
Media Library No 
Multi-Platform Distribution No 
ROI Tracking No 
Social Sharing No 
Templates No 
Video Editing No 

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