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Description
Seraph is a sophisticated Customer Support Management System that was initially crafted for IT support organizations to effectively oversee and monitor their support tickets for both retail and corporate clients. It incorporates the latest programming languages and methodologies, making it entirely accessible via the web. To facilitate quick deployment, we offer it as a VirtualBox image, allowing users to get started swiftly. This modular framework is highly customizable for various support enterprises, and beyond its essential modules, it provides the flexibility to expand with additional components sourced from its open-source libraries. Users have the option to host Seraph on their own servers, or alternatively, we can manage it for you on our cloud infrastructure. We handle all aspects of maintenance and backups, enabling you to focus solely on growing your business. This ensures that you can deliver exceptional customer service without the hassle of technical management.
Description
VirtualBox is a robust virtualization tool compatible with x86 and AMD64/Intel64 architectures, designed for both corporate and personal use. This software not only boasts an extensive array of features and high performance tailored for business clients but also stands out as the sole professional-grade option that is freely accessible as Open Source Software under the GNU General Public License (GPL) version 2. For those looking for a comprehensive introduction, refer to the section labeled "About VirtualBox." Currently, VirtualBox operates on various host systems, including Windows, Linux, macOS, and Solaris, while offering compatibility with a wide range of guest operating systems, such as multiple versions of Windows (from NT 4.0 to Windows 10), DOS/Windows 3.x, various Linux distributions, Solaris, OpenSolaris, OS/2, and OpenBSD. The development of VirtualBox is ongoing, with regular updates contributing to an expanding catalog of features and supported guest operating systems. Additionally, it is the result of a collaborative effort within a vibrant community, supported by a committed company, ensuring its continuous improvement and relevance in the virtualization landscape.
API Access
Has API
No
API Access
Has API
No
Integrations
Axigen
No
CacheGuard
No
Clarive
No
Dradis
No
EMCO MSI Package Builder
No
Forensic Explorer
No
Huawei Anti-DDoS
No
Huawei Blockchain Service
No
Huawei Data Security Center
No
Huawei Database Security Service (DBSS)
No
Integrations
Axigen
Yes
CacheGuard
Yes
Clarive
Yes
Dradis
Yes
EMCO MSI Package Builder
Yes
Forensic Explorer
Yes
Huawei Anti-DDoS
Yes
Huawei Blockchain Service
Yes
Huawei Data Security Center
Yes
Huawei Database Security Service (DBSS)
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Software Assistance
Founded
1996
Country
United Kingdom
Website
www.seraphhelpdesk.com
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.virtualbox.org
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Server Virtualization
Audit Management
Yes
Health Monitoring
Yes
Live Machine Migration
Yes
Multi-OS Virtual Machines
Yes
Patching / Backup
Yes
Performance Log
Yes
Performance Optimization
Yes
Rapid Provisioning
Yes
Security Management
Yes
Type 1 / Type 2 Hypervisor
Yes
Virtual Desktop (VDI)
Desktop-as-a-Service
Yes
Load Balancing
No
Multi-Device Support
Yes
Multi-Factor Authentication
No
Permissions / Access Controls
No
Self Service Portal
No
Third Party Integration
No
Virtual Machine
Backup Management
No
Graphical User Interface
Yes
Remote Control
Yes
VDI
Yes
Virtual Machine Encryption
No
Virtual Machine Migration
No
Virtual Machine Monitoring
No
Virtual Server
No
