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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

SentiSum harnesses the power of machine learning to meticulously categorize and tag various customer communication channels with unmatched precision. By utilizing our customizable insights dashboard, you can transform your customer's feedback into actionable and readily available information. SentiSum is engineered with machine-learning-driven natural language processing to ensure a high level of accuracy in understanding and tagging customer interactions. You can rely on the tags generated by SentiSum to support significant strategic transformations within your organization. Gain detailed, actionable insights from customer discussions, enabling you to route and prioritize support tickets based on their sentiment and subject matter. With SentiSum, you can analyze the topics and sentiments of all CSAT and NPS surveys, ensuring comprehensive coverage. Moreover, it can automatically convert negative reviews or social media comments into actionable tickets. SentiSum not only enhances the accuracy and detail of your ticket tags but also translates those tags into easily accessible insights. This capability empowers you to substantiate new initiatives with solid quantitative evidence, increasing the likelihood of making a positive impact on customer experiences. Furthermore, by automating the tagging process, SentiSum streamlines contact reporting for greater efficiency.

Description

Listen closely to your users and minimize the time needed to synchronize with stakeholders. Prioritize what truly counts: your product. Zefi is crafted to tackle a transformative software approach spurred by the AI revolution. Looking ahead, our vision is to establish the future AI-driven Company Operating System, yet we begin with areas where we possess expertise and can effectively solve existing challenges. Currently, Zefi streamlines stakeholder alignment by personalizing communications for various recipients through diverse channels, while also addressing information overload by offering recommendations derived from company data dispersed across multiple applications. This innovative solution not only enhances efficiency but also fosters clearer communication among teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Intercom
Slack
Zendesk
Discord
Dixa
GitHub
Gmail
Google Docs
Google Play
Google Sheets
Gorgias
HubSpot CRM
HubSpot Customer Platform
Notion
Salesforce
SurveyMonkey Apply
Tripadvisor
Trustpilot
X (Twitter)
Zonka Feedback

Integrations

Intercom
Slack
Zendesk
Discord
Dixa
GitHub
Gmail
Google Docs
Google Play
Google Sheets
Gorgias
HubSpot CRM
HubSpot Customer Platform
Notion
Salesforce
SurveyMonkey Apply
Tripadvisor
Trustpilot
X (Twitter)
Zonka Feedback

Pricing Details

$3000 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SentiSum

Country

United Kingdom

Website

www.sentisum.com

Vendor Details

Company Name

Zefi

Founded

2023

Website

www.zefi.ai/

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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