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Description
SendWP is an email service designed specifically to help users resolve WordPress email delivery challenges effortlessly with just a click. Saturday Drive, a growing team of over 20 dedicated individuals, is constantly on the lookout for skilled professionals to strengthen our mission. Since our inception as a single office venture in 2014, we have expanded our reach globally, and we intend to keep that momentum going. We are the creators of two widely-used WordPress form plugins, Ninja Forms and Caldera Forms, and we are eager to welcome an experienced engineer to our ranks to enhance our offerings further. The Engineering Team plays a crucial role in developing, designing, and implementing both new software and enhancements to existing products and services. Our engineers are tasked with researching and innovating the latest features our offerings can provide. Additionally, they are responsible for resolving known issues to ensure that we meet the evolving needs of our user base effectively. As we continue to grow, we remain committed to delivering top-notch solutions that benefit our customers.
Description
A WordPress plugin enhances your site by incorporating a full-fledged support ticket system, enabling users to generate tickets and receive assistance directly from the platform. With Support Genix, you have the capability to create and oversee an unlimited number of tickets for your business needs. This solution supports an infinite number of customers, making it a scalable option for growing enterprises. If you are in search of a ticket system that can adapt and expand alongside your business, Support Genix is the perfect fit, offering unrestricted tickets, users, and agents. Additionally, it includes Business Email accounts, allowing you to handle customer inquiries efficiently from a single dashboard. Take the plunge today and discover how Support Genix can transform your customer support experience. Would you like to reduce the time spent on managing customer support tickets? Support Genix is ready to assist you with its robust ticketing features, which allow for easy ticket creation, management on behalf of users, ticket assignment to team members, and the option to leave internal notes for enhanced collaboration. By streamlining your support process, you can focus more on your core business objectives.
API Access
Has API
API Access
Has API
Pricing Details
$9 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Saturday Drive
Founded
2014
Country
United States
Website
saturdaydrive.com
Vendor Details
Company Name
Support Genix
Website
supportgenix.com
Product Features
Email Management
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management