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Description
SendSeven is a comprehensive customer engagement platform and unified messaging API that integrates communication through WhatsApp, Telegram, SMS, Email, Messenger, Instagram, Browser Push and Live Chat via a single REST API and a common inbox.
Its key features include:
• Multi-channel inbox — manage all interactions from seven different platforms in one centralized location, complete with team assignments, tags, and notes for easy organization.
• Campaign builder — create WhatsApp broadcasts, SMS campaigns, and email newsletters, utilizing segmentation and scheduling tools to optimize outreach.
• AI chatbot — an intelligent assistant that adapts from your knowledge base, offering four hybrid modes that facilitate a smooth handoff to human agents when needed.
• REST API & webhooks — communicate and manage messages across all channels using a single endpoint, allowing for real-time notifications.
• Team chat — establish internal communication through dedicated channels and direct messaging.
• Analytics — track message costs, monitor delivery rates, and evaluate performance for continuous improvement.
With pricing starting at €9 per month based on credits, SendSeven imposes no fees per user, allowing unlimited contacts and offering free inbound messaging. An API-only plan is also available.
Additionally, the platform is fully GDPR-compliant, operates on EU servers located in Frankfurt, and is proudly developed in Germany, providing a 14-day free trial that includes 100 complimentary messages for users to explore its capabilities.
Description
Whaticket serves as an all-in-one CRM platform that consolidates customer interactions from various channels, such as WhatsApp, Facebook Messenger, Instagram Direct, and web chat, into a singular interface, thus enabling businesses to handle communications more effectively. With its support for multi-agent access, several service or sales representatives can utilize the same WhatsApp number simultaneously, which significantly boosts response times and enhances customer satisfaction. The platform is equipped with sophisticated automation features, including chatbots designed to address common inquiries and mass messaging capabilities for sharing information, promotions, and reminders efficiently. These tools not only streamline customer service operations but also bolster marketing efforts. Additionally, Whaticket includes functionalities for team management, allowing for organized and efficient workflows among agents. By integrating diverse communication channels, Whaticket offers a cohesive solution for businesses looking to refine their customer engagement strategies, ultimately driving better results and fostering stronger customer relationships. This comprehensive approach ensures that businesses can respond promptly and effectively to customer needs.
API Access
Has API
API Access
Has API
Pricing Details
€9 per month
Free Trial
Free Version
Pricing Details
$109 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SendSeven
Country
Germany
Website
sendseven.com
Vendor Details
Company Name
Whaticket
Founded
2020
Country
United States
Website
whaticket.com
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
