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Description
SecureDesk is a self-hosted platform aimed at remote support and device management specifically for Windows systems, ensuring that the user's own infrastructure handles all interactions without relying on external cloud services. It features two modes of connection: attended sessions, which provide real-time assistance with the end user's approval, and unattended access for managing devices that do not have staff present, like servers or kiosks. Additionally, for more complex troubleshooting needs, technicians can access a SYSTEM-level shell to execute administrative commands directly on the device. Central to its architecture is a robust encryption model; both the technician's console and the remote device independently create their own AES-256-GCM encryption keys, with connections initiated solely from the endpoints. The self-hosted relay that facilitates each session only transmits encrypted data and does not possess any keys, ensuring that even the operator of the relay cannot decrypt or view the content of the sessions. This design not only enhances security but also provides peace of mind to users who prioritize data protection during remote interactions.
Description
Upon powering on the device, the settings and preferences menu appears immediately, allowing for quick and convenient configuration of settings. The iMin UI is an operating system that has been extensively optimized from the Android system to cater specifically to intelligent commercial equipment, enhancing overall system performance based on interactive experiences and real-world applications. Users can activate private mode to prevent applications from operating without the system navigation bar and to block unsolicited notifications. For troubleshooting any product usage issues, the user manual serves as a valuable resource, offering straightforward and efficient solutions. Should users encounter any difficulties with the product, consulting the user manual is highly recommended for immediate assistance. Additionally, the remote control function enables technicians to offer help remotely, making it almost as convenient as hands-on operation. Furthermore, the hardware butler feature allows users to quickly grasp the status of the device at a single glance, ensuring they stay informed about its performance. This comprehensive approach ensures that users have all the necessary support at their fingertips.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
QueueBuster
Pricing Details
$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
≈ $21/mo · billed annually
Up to 10 operators
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Rubix Technology
Founded
2012
Country
United States
Website
www.rubixtechnology.com
Vendor Details
Company Name
iMin Technology
Founded
2018
Country
Singapore
Website
www.imin.sg/en/os-2/
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback