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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

SecureDesk is a self-hosted platform aimed at remote support and device management specifically for Windows systems, ensuring that the user's own infrastructure handles all interactions without relying on external cloud services. It features two modes of connection: attended sessions, which provide real-time assistance with the end user's approval, and unattended access for managing devices that do not have staff present, like servers or kiosks. Additionally, for more complex troubleshooting needs, technicians can access a SYSTEM-level shell to execute administrative commands directly on the device. Central to its architecture is a robust encryption model; both the technician's console and the remote device independently create their own AES-256-GCM encryption keys, with connections initiated solely from the endpoints. The self-hosted relay that facilitates each session only transmits encrypted data and does not possess any keys, ensuring that even the operator of the relay cannot decrypt or view the content of the sessions. This design not only enhances security but also provides peace of mind to users who prioritize data protection during remote interactions.

Description

Upon powering on the device, the settings and preferences menu appears immediately, allowing for quick and convenient configuration of settings. The iMin UI is an operating system that has been extensively optimized from the Android system to cater specifically to intelligent commercial equipment, enhancing overall system performance based on interactive experiences and real-world applications. Users can activate private mode to prevent applications from operating without the system navigation bar and to block unsolicited notifications. For troubleshooting any product usage issues, the user manual serves as a valuable resource, offering straightforward and efficient solutions. Should users encounter any difficulties with the product, consulting the user manual is highly recommended for immediate assistance. Additionally, the remote control function enables technicians to offer help remotely, making it almost as convenient as hands-on operation. Furthermore, the hardware butler feature allows users to quickly grasp the status of the device at a single glance, ensuring they stay informed about its performance. This comprehensive approach ensures that users have all the necessary support at their fingertips.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

QueueBuster

Integrations

QueueBuster

Pricing Details

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Rubix Technology

Founded

2012

Country

United States

Website

www.rubixtechnology.com

Vendor Details

Company Name

iMin Technology

Founded

2018

Country

Singapore

Website

www.imin.sg/en/os-2/

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

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