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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Designed to offer investors and corporate leaders a daily insight into consumer behavior, our platform processes and analyzes transactions from millions of anonymized shoppers across the U.S. each day, delivering a precise and comprehensive perspective on various consumer firms. With a user-friendly self-service interface, we enable daily monitoring and real-time investigation, tailored to your expert knowledge in the field. Our dashboard is equipped to support your continuous analysis as well as any unexpected inquiries you may have. You can compare performance against competitors, analyze results by both channel and location, and utilize daily data to enhance your quarterly forecasts. Additionally, assess the lifetime value of a company’s top customers, uncover their other shopping habits, and identify their destinations when they leave. The data is available with minimal lag times and boasts high fill rates near the transaction date, allowing for timely insights. Gain in-depth visibility into thousands of public and private companies and brands, as our offerings aggregate insights from billions of purchases made by millions of consumers across the United States, ensuring that you are equipped with the most relevant information to make informed decisions. This comprehensive approach not only enriches your understanding of market dynamics but also helps in strategic planning for future initiatives.

Description

involve.ai offers a user-friendly, no-code solution designed to consolidate all your scattered customer data into a comprehensive early warning dashboard. This platform allows you to grow your business effectively without the need to hire numerous new Customer Success Managers or data analysts. By merging all your fragmented information, you gain complete visibility into your customer interactions, enabling you to enhance their experience as you scale. The system provides tailored action suggestions throughout the customer journey, helping you determine which clients to focus on daily in order to adopt a proactive approach. Furthermore, the sentiment analysis feature yields precise insights into customer health, aiding in the early detection of churn risks and opportunities for upselling or cross-selling before they arise. Additionally, leveraging historical data enables you to establish recommended segmentation and benchmarking, which helps in identifying critical leading indicators for your business's success. This comprehensive approach ensures that you stay ahead in understanding and meeting your customers' needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Box
Domo
Google Drive
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Looker
Mailchimp
Microsoft Dynamics 365
SAP ERP
Salesforce
Snowflake
Zendesk

Integrations

Box
Domo
Google Drive
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Looker
Mailchimp
Microsoft Dynamics 365
SAP ERP
Salesforce
Snowflake
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bloomberg Second Measure

Founded

2015

Country

United States

Website

secondmeasure.com

Vendor Details

Company Name

involve.ai

Founded

2019

Country

United States

Website

www.involve.ai/

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Alternatives

Alternatives