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Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
Description
GigaSpaces eRAG (Enterprise Retrieval Augmented Generation) serves as an AI-driven platform aimed at improving decision-making within enterprises by facilitating natural language interactions with structured data sources, including relational databases. In contrast to conventional generative AI models, which often produce unreliable or "hallucinated" outputs when processing structured information, eRAG utilizes deep semantic reasoning to effectively convert user inquiries into SQL queries, retrieve pertinent data, and generate accurate, contextually relevant responses. This innovative methodology guarantees that the answers provided are based on real-time, reliable data, thereby reducing the risks linked to unverified AI-generated information. Furthermore, eRAG integrates smoothly with a variety of data sources, empowering organizations to maximize the capabilities of their current data infrastructure. In addition to its data integration features, eRAG includes built-in governance measures that track user interactions to ensure adherence to regulatory standards, thereby promoting responsible AI usage. This holistic approach not only enhances decision-making processes but also reinforces data integrity and compliance across the organization.
API Access
Has API
API Access
Has API
Integrations
Adobe Experience Manager
Discourse
Dropbox
GitHub
Guru
Higher Logic Vanilla
Joomla!
KnowledgeOwl
MadCap Flare
Microsoft Teams
Integrations
Adobe Experience Manager
Discourse
Dropbox
GitHub
Guru
Higher Logic Vanilla
Joomla!
KnowledgeOwl
MadCap Flare
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Vendor Details
Company Name
GigaSpaces
Founded
2000
Country
Israel
Website
www.gigaspaces.com/products/erag
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
