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Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
Description
GigaSpaces eRAG (Enterprise Retrieval Augmented Generation) serves as an AI-driven platform aimed at improving decision-making within enterprises by facilitating natural language interactions with structured data sources, including relational databases. In contrast to conventional generative AI models, which often produce unreliable or "hallucinated" outputs when processing structured information, eRAG utilizes deep semantic reasoning to effectively convert user inquiries into SQL queries, retrieve pertinent data, and generate accurate, contextually relevant responses. This innovative methodology guarantees that the answers provided are based on real-time, reliable data, thereby reducing the risks linked to unverified AI-generated information. Furthermore, eRAG integrates smoothly with a variety of data sources, empowering organizations to maximize the capabilities of their current data infrastructure. In addition to its data integration features, eRAG includes built-in governance measures that track user interactions to ensure adherence to regulatory standards, thereby promoting responsible AI usage. This holistic approach not only enhances decision-making processes but also reinforces data integrity and compliance across the organization.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon RDS
No
Apache Solr
Yes
Appinium
Yes
Confluence
Yes
Discourse
Yes
Docebo
Yes
GigaSpaces
No
Google Cloud BigQuery
No
Higher Logic Vanilla
Yes
Jive
Yes
Integrations
Amazon RDS
Yes
Apache Solr
No
Appinium
No
Confluence
No
Discourse
No
Docebo
No
GigaSpaces
Yes
Google Cloud BigQuery
Yes
Higher Logic Vanilla
No
Jive
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Vendor Details
Company Name
GigaSpaces
Founded
2000
Country
Israel
Website
www.gigaspaces.com/products/erag
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
