
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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LM-Kit.NET is an enterprise-grade toolkit designed for seamlessly integrating generative AI into your .NET applications, fully supporting Windows, Linux, and macOS. Empower your C# and VB.NET projects with a flexible platform that simplifies the creation and orchestration of dynamic AI agents.
Leverage efficient Small Language Models for on‑device inference, reducing computational load, minimizing latency, and enhancing security by processing data locally. Experience the power of Retrieval‑Augmented Generation (RAG) to boost accuracy and relevance, while advanced AI agents simplify complex workflows and accelerate development.
Native SDKs ensure smooth integration and high performance across diverse platforms. With robust support for custom AI agent development and multi‑agent orchestration, LM‑Kit.NET streamlines prototyping, deployment, and scalability—enabling you to build smarter, faster, and more secure solutions trusted by professionals worldwide.
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Qdrant
Qdrant serves as a sophisticated vector similarity engine and database, functioning as an API service that enables the search for the closest high-dimensional vectors. By utilizing Qdrant, users can transform embeddings or neural network encoders into comprehensive applications designed for matching, searching, recommending, and far more. It also offers an OpenAPI v3 specification, which facilitates the generation of client libraries in virtually any programming language, along with pre-built clients for Python and other languages that come with enhanced features. One of its standout features is a distinct custom adaptation of the HNSW algorithm used for Approximate Nearest Neighbor Search, which allows for lightning-fast searches while enabling the application of search filters without diminishing the quality of the results. Furthermore, Qdrant supports additional payload data tied to vectors, enabling not only the storage of this payload but also the ability to filter search outcomes based on the values contained within that payload. This capability enhances the overall versatility of search operations, making it an invaluable tool for developers and data scientists alike.
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Zilliz Cloud
Searching and analyzing structured data is easy; however, over 80% of generated data is unstructured, requiring a different approach. Machine learning converts unstructured data into high-dimensional vectors of numerical values, which makes it possible to find patterns or relationships within that data type. Unfortunately, traditional databases were never meant to store vectors or embeddings and can not meet unstructured data's scalability and performance requirements.
Zilliz Cloud is a cloud-native vector database that stores, indexes, and searches for billions of embedding vectors to power enterprise-grade similarity search, recommender systems, anomaly detection, and more.
Zilliz Cloud, built on the popular open-source vector database Milvus, allows for easy integration with vectorizers from OpenAI, Cohere, HuggingFace, and other popular models. Purpose-built to solve the challenge of managing billions of embeddings, Zilliz Cloud makes it easy to build applications for scale.
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