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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.

Description

Rethink your Employee Training Program. A step-by-step, personalized online training program will help you train your employees. You can lower your training costs and increase your employees' productivity. Employee training is more effective when it's simple and engaging. You can guide and support each employee in real-time by creating a customized training plan. Reduce Training Time and Costs - Transform your corporate training from face-to-face to online, engaging training. This will also reduce training costs. You can measure and analyze your training program online. Get feedback and status updates at every stage. With each training walkthrough, you can access aggregated analytics.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Desktop.com Yes 
Google Analytics No 
Indent Yes 
LiveChat No 
LivePerson No 
Olark No 
Outdoo AI Yes 
Rippling Yes 
Teamstack Yes 
WalkMe No 
WordPress No 
Zendesk Yes 
Zendesk Chat No 

Integrations

Desktop.com No 
Google Analytics Yes 
Indent No 
LiveChat Yes 
LivePerson Yes 
Olark Yes 
Outdoo AI No 
Rippling No 
Teamstack No 
WalkMe Yes 
WordPress Yes 
Zendesk No 
Zendesk Chat Yes 

Pricing Details

$57.00/month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Blue Mango Learning Systems

Founded

2004

Country

United States

Website

www.bluemangolearning.com

Vendor Details

Company Name

Toonimo

Founded

2013

Country

United States

Website

www.toonimo.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Digital Adoption Platforms

Audience Segmentation Yes 
Content Creation Yes 
Contextual Guidance Yes 
Data Validation Yes 
In-App Training No 
Launch Management Yes 
Multi-Language Yes 
Self Service Tools Yes 
Surveys & Feedback Yes 
User Onboarding Yes 

Personalization

A/B Testing Yes 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting Yes 
Campaign Segmentation Yes 
Content Analytics Yes 
Contextual Targeting Yes 
Customer Profiles Yes 
Experience Management Yes 
Recommendation Engine No 
Website Personalization Yes 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Alternatives

Alternatives

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