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Description
A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.
Description
Tango is an AI-driven enablement platform built to simplify training, documentation, and process adoption. It captures workflows as users click through tasks and instantly transforms them into clear, step-by-step guides. Instead of creating manuals manually, teams can document processes in minutes using Tango’s browser extension. Guides can be pinned inside tools to provide real-time, in-context assistance. On-screen highlights guide teammates through each step, ensuring consistency and accuracy. Tango supports embedding walkthroughs into knowledge bases, ticketing systems, and chat platforms. The platform also turns guides into automations that handle repetitive tasks. Built-in analytics reveal how processes are used and where users get stuck. Tango works across thousands of web-based tools without integrations or APIs. Overall, it helps organizations drive faster adoption and reduce operational errors.
API Access
Has API
No
API Access
Has API
No
Integrations
Zendesk
Yes
Box
No
CommuteHub by RideAmigos
No
Confluence
No
Desktop.com
Yes
Google Sheets
No
HTML
No
HubSpot CRM
No
HubSpot Customer Platform
No
Indent
Yes
Integrations
Zendesk
Yes
Box
Yes
CommuteHub by RideAmigos
Yes
Confluence
Yes
Desktop.com
No
Google Sheets
Yes
HTML
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Indent
No
Pricing Details
$57.00/month
Free Trial
No
Free Version
No
Pricing Details
$22/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Blue Mango Learning Systems
Founded
2004
Country
United States
Website
www.bluemangolearning.com
Vendor Details
Company Name
Tango.ai
Country
United States
Website
www.tango.ai/
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No
Product Features
Digital Adoption Platforms
Audience Segmentation
No
Content Creation
No
Contextual Guidance
No
Data Validation
No
In-App Training
No
Launch Management
No
Multi-Language
No
Self Service Tools
No
Surveys & Feedback
No
User Onboarding
No
File Sharing
Audit Trail
No
Chat / Messaging
No
Collaboration
No
Document Management
No
Drag & Drop
No
Electronic Signature
No
Encryption
No
File Synchronization
No
Search
No
User Management
No
Version Control
No
Workflow Management
No
Software Documentation
Access Roles / User Permissions
No
Automatic Documentation Generation
No
Collaboration Tools
No
Docs Web Hosting
No
Feedback Capture
No
Markdown Support
No
Multiple Formats Support
No
Multiple Versions Support
No
Version Control
No
WYSIWIG Editor
No
Webhooks
No
reStructured Text Support
No
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No
